Assistant Housekeeping Manager at Fairmont Hotels & Resorts

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

 

Assistant Housekeeping Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

Assistant Housekeeping Manager

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Supervise the day-to-day operation of the department to ensure service standards are followed
  • Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
  • Monitor labor costs while ensuring effective scheduling and department productivity
  • Assist with preventative maintenance programs while working with the Chief Engineer
  • Address guest concerns and react quickly; logging and notifying proper departments as required
  • Manage the departmental budget in a fiscally responsible manner
  • Ensure effective communication, including coaching and performance management
  • Attend regularly scheduled departmental meetings
  • Follow departmental policies and procedures
  • Report necessary maintenance items
  • Follow all safety and sanitation policies
  • Other duties as assigned

Qualifications

Your experience and skills include:

  • Fluency in English (verbal and written) essential
  • Previous leadership experience required in hotel environment
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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