Quality/Sales Associate - Nakuru at Rentokil Initial

Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

 

Quality/Sales Associate - Nakuru

  • Job TypeFull Time
  • QualificationBA/BSc/HND , BA/BSc/HND
  • Experience2 years
  • LocationNakuru
  • Job FieldSales / Marketing / Retail / Business Development  , Science 

Job Purpose

  • The purpose of this role is to ensure that our service teams deliver premium Washroom Hygiene service in accordance with the Service Level Agreements (SLA) as agreed upon with customers.
  • As QA representative, you have the responsibility of advising the clients on hygiene and housekeeping matters, as well as advising on instances where their washroom hygiene coverage is incomplete or inadequate, and lead to identification of additional need areas to ensure the customers get a total washroom solution. To this end you will have a sales target as set out by your Branch Manager.
  • You will ensure that there are effective and coordinated Quality Assurance activities in the Washrooms Department, and that timely actions are taken on matters that arise from service quality concerns by our customers. The position also plays a significant role in ensuring the business is living its Core Values of Service, Relationships, and Teamwork.

Key Responsibilities

  • Take stock of all sanitary units in the custody of the customers within your allocated route/zone.
  • Compare the supposed customer units iCABS against the actual number of units physically available at the customer premises to ensure accuracy of records
  • Maintenance of 100% accurate records of sanitary units within your area
  • Carry out QA inspections at customer premises noting any hygiene and housekeeping matters
  • Review quality assurance standards; observe existing policies and procedures, and interview personnel and customers to evaluate effectiveness of quality assurance program
  • Compile statistical data and write narrative reports summarizing quality assurance findings from client visits on relevant platform
  • Maintain current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring in relation to your clientele
  • Work closely with Washroom Technicians to ensure they offer a first class service to customers
  • Meet target number of QA monthly visits - 5 per day /110 per month
  • 100% DSP updated by 10pm daily
  • QA reports generated are accurate and professionally presented
  • Identify and/or receive, and attend to all customer service and quality complaints within zone, and report on follow-up actions
  • Offer prompt and reliable response to customer complaints and give honest feedback to customers and colleagues.
  • Observe the ideals of the Customer and Colleague Promise
  • Review Customer Voice Counts (CVC) results for your area with the Manager and develop workable action plans to address all issues raised by customers within agreed timelines
  • Customer complaints are handled effectively and efficiently 24hrs
  • Nil follow up/repeat complaints by same clients
  • Client Retention budget met (monthly)
  • Customer Net Promoter Score (CVC) target met
  • Adhere to Company SHE policy
  • Knowledge, awareness & compliance with SHE regulations & guidelines
  • Budget Work Day Lost (WDL) & Lost Time Accidents (LTA) met
  • Liaise closely with the Manager to champion the launch of any QA initiatives intended to improve effectivenessVisit potential/existing customers to demonstrate all the services and products offered by the Company.
  • Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
  • Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region
  • Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
  • Mediate the price increase process with the clients
  • Undertake debt collection and maintain your customers within agreed credit terms
  • Meet the desired and agreed sales target on a monthly basis
  • Maintain and manage a healthy sales pipeline and meet the calls per day target
  • Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
  • Carry out account management for allocated customers in line with procedure and best practice
  • Monitor the day-to-day commercial performance of each account within your territory.
  • Support the tendering teams with customer surveying and quotation process
  • Actively support the conversion of sales leads
  • Partake in and support marketing activities in line with the strategy
  • Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc
  • Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
  • Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

  • Establish SMART objectives for self and others
  • Be enthusiastic and work with energy to achieve company standards and goals
  • Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
  • Plan, organise and prioritise workload effectively Act Commercially

Requirements:

Key requirements

  • A diploma or degree qualification in any business course
  • A good grasp of the Company's products and services
  • Experience in quality assurance/ client retention minimum of 2 years experience in Direct or Field sales
  • Strong selling skills
  • Demonstrated ability to generate leads
  • Self-drive and initiative in current role
  • Valid driver's licence, with a minimum of 2 years experience
  • Any relevant tertiary education

Method of Application

Interested and qualified? Go to Rentokil Initial on careers.rentokil-initial.com to apply

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more