Team Leader - Digital Sales Strategist at Jubilee Insurance

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.

 

Team Leader - Digital Sales Strategist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldInsurance  , Sales / Marketing / Retail / Business Development 

Role Purpose

The job holder will be responsible for monitoring, managing, coaching, and ensuring accountability for each team members daily objectives. The role is to provide support and guidance as an accountability partner and coach to help your team excel in a dynamic and goal-oriented environment. Your leadership will be essential in achieving and surpassing sales targets.

Main Responsibilities

  • Sales targets – Achieve sales targets in alignment with the budget provided by the alternate channels as well as day to day monitoring and supervision of the sales activities and performance of the DSS team. The goal is to prioritize the enhancement of conversion rates by implementing strategies to make the sales team more efficient.
  • Quality assurance – Listen to both the outbound and inbound calls of the DSS team using the Ameyo platform to ensure that organizational standards are maintained when having customer interactions and complains are reduced to a bare minimum.
  • Leads management - Allocation and tracking of the online leads generated from various alternate channels. These leads will then be compiled into a digital portfolio database/shared folder that will also be managed by yourself.
  • Reporting - Compiling of sales performance reports on a weekly and monthly basis for the DSS team. The reporting will also include regularly sharing both team and individual performance, assessing achievements against established targets.
  • Onboarding new hires – as a team leader, you will participate in the recruitment and training of new DSS team members by helping to screen, interview and select candidates not to mention orientation and induction processes.
  • Training – allocate time for coaching the team and giving them live feedback on their pitch and ensuring they are working their territory efficiently. Continuous retraining and performance evaluations will also be a key role.
  • Follow up for Underwriting and Validation – Follow up with the alternate channels officer to ensure that all leads closed by the DSS team have been validated successfully and underwriting done.

Corporate Governance

  • Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
  • Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
  • Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
  • Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
  • Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

Key Competencies

  • Financial Acumen: Sound understanding of Insurance concepts, retail life and pension products to deliver
  • knowledgeable advice and recommendations to the DSS team.
  • Familiarity with CRM Applications like Atlas, Salesforce or HubSpot for leads management.
  • Team management – ability to manage a team of between 10 -15 sales strategists.
  • Market intelligence – have a working knowledge of the industry’s climate and competition to effectively implement the sales strategy.
  • Quality assurance – ability to coach and mentor sales team on the quality of customer conversations.
  • Analytical skills and mindset for data-driven decision-making
  • Customer-centric approach, focusing on enhancing customer experiences.

Qualifications

  • Bachelor’s degree in Insurance/ Actuarial, Finance, Business, Marketing, or any other related course
  • ECOP will be an added advantage.

Relevant Experience

  • 3 years’ experience in a sales management
  • Proven track record of successfully closing online sales leads and portfolio management.
  • Strong ability to build and maintain strong relationships with clients and key stakeholders within the organization.
  • Experience in managing a digital / call center support team will be an added advantage.
  • Demonstrated ability to think strategically and develop actionable plans to achieve business objectives.

Method of Application

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 23rd February 2024. Only shortlisted candidates will be contacted.

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more