Chief Concierge at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Chief Concierge

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

  • Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.
  • Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
  • Extensive network in all aspects of entertainment and trendy places.
  • Exceptional guest relations interaction.
  • Instruct and give clear directions to guests as requested.
  • Negotiate best rates for hotel guests.
  • Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
  • Bear management responsibility for the processes in the hotel front driveway.
  • Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
  • Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.
  • Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
  • Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
  • Organize the transports of luggage.
  • Ensuring a relational and smooth work sequence at all times.
  • Follow the hotel SOPs at all times and ensure departmental compliance.

Qualifications

  • Bachelor's degree in Hospitality Management, Business, or related field.
  • Proven experience in Concierge roles within the hospitality industry.
  • Previous working experience in a truly global work environment is essential.
  • Previous experience in pre-opening is a plus.
  • Strong problem-solving abilities and a commitment to guest satisfaction.
  • Excellent communication, interpersonal, and team leadership skills.
  • Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Flexibility to adapt to a dynamic and fast-paced environment.

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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