Assistant Housekeeping Manager at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Assistant Housekeeping Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience4 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

  • Consistently offer professional, friendly and engaging service. 
  • Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed. 
  • Conduct regular inspections of all guest rooms / Public Areas. 
  • Identify training needs and train all Supervisors and Colleagues as required. 
  • Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through. 
  • Address all guest concerns and react quickly, logging and notifying proper departments accordingly. 
  • Balance operational, administrative and Colleague needs.
  • Follow departmental policies and procedures. 
  • Report necessary maintenance items. 
  • Follow all safety and sanitation policies. 
  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 
  • Follows all policies and procedures ascertained by the hotel. 
  • Attend meetings and training sessions as required.
  • Any additional duties assigned.

Qualifications

  • Diploma or Degree preferably in hospitality or related field.
  • Minimum 4 years of relevant industry experience, minimum 2 years in a management level position.
  • Experience in luxury hotel / resort environment.
  • Oral and written fluency in English. Ability to converse in other languages is an advantage.
  • Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
  • High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
  • Confidently able to resolve problems and make decisions.
  • Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
  • Uses sensitivity and discretion in supporting guests’ needs.
  • Leads to constantly improve the guest service experience.
  • Leadership skills developed – collaborative, enabling, and entrepreneurial.
  • Career focused, wanting to grow and develop, self-motivated.
  • Flexible and able to embrace and responds to change effectively.

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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