Restaurant Supervisor at Strathmore University

Strathmore University is a Chartered University located in Nairobi, Kenya. It was the first multiracial and multi religious educational institution in English speaking Eastern Africa and more recently the first institute of higher learning to be ISO certified in East and Central Africa in 2004. Our mission is to provide all-round quality education in an atmo...

 

Restaurant Supervisor

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Basic job summary:

The Job holder will be responsible for assisting the Operations Manager in the timely provision of food and beverages at the special functions and the restaurants while maintaining a clean environment.

Duties & Responsibilities:
Staff Management

  • Supervise and coordinate the activities of restaurant staff, including servers, and stewards.
  • Schedule shifts and assign tasks to ensure adequate staffing levels during peak and offpeak hours.
  • Train new employees on restaurant policies, procedures, and customer service standards.
  •  Monitor staff performance, provide feedback, and conduct performance reviews.

Customer Service

  • Ensure that customers receive high-quality service and address any complaints or issues promptly.
  • Greet and interact with customers to ensure a positive dining experience.
  • Handle special requests and accommodate dietary restrictions or allergies as may be required from time to time.

Operations Management

  • Oversee the day-to-day operations of service of food and beverage and ensure efficiency and effectiveness.
  • Monitor inventory levels of food, beverages, and supplies, and place orders as needed.
  • Ensure that the restaurant complies with health and safety regulations and standards.
  • Conduct regular inspections to ensure cleanliness and organization in all areas of the restaurant.

Financial Management

  • Assist in managing the restaurant's budget and controlling costs to maximize profitability.
  • Monitor sales and revenue and prepare financial reports for management.

Quality Control

  • Ensure that food and beverages are prepared and served according to the restaurant's standards.
  • Monitor portion sizes and presentation to maintain consistency.
  • Address and resolve any issues related to food quality or preparation.

Event Coordination

  • Plan and coordinate special events, private parties, and catering orders.
  •  To record all events details via the events system for reconciliation purposes by the finance team.
  • Work with customers to customize menus and ensure successful event execution

Marketing and Promotion

  • Assist in implementing marketing strategies to attract new customers and retain existing ones.
  • Promote special offers, seasonal menus, and events to increase sales and customer engagement.

Record Keeping

  • Maintain accurate records of sales, inventory, employee performance, and customer feedback.
  • Prepare reports for management to review operational performance and areas for improvement

Minimum Academic Qualifications:

  • Diploma in Food Production, Food and Beverage, or any other related field from a recognized institution
  • Professional course in leadership will be an added advantage

Experience:

  • At least 2 years relevant work experience in a busy environment with at least 2 in a supervisory role

Competencies and Attributes

  •  Strong analytical skills
  • Attention to details
  • Excellent communication skills
  • Good understanding of MS Suite

Method of Application

Are you qualified for this position and interested in working with us? We would like to hear from you. Kindly send us a copy of your updated resume and letter of application (ONLY) quoting THE JOB TITLE on the subject line to recruitment@strathmore.edu by 13th August 2024

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more