Customer Experience Officer at Premier Hospital

Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors, Nurses, other Medical Professionals and support staff will provide you with personal service with great regard to respect and dignity to ensure that your experience with us is as comfortable as possible.

 

Customer Experience Officer

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 - 3 years
  • LocationNairobi
  • Job FieldCustomer Care 

Reports To:  PATIENT RELATION OFFICER 

JOB PURPOSE

The Customer Experience Officer is responsible for ensuring the efficient operation of Premier Hospital’s customer service functions, delivering exceptional service to patients and visitors, and enhancing overall patient satisfaction. The role involves managing patient flow, handling inquiries, and maintaining high standards of service in line with the hospital's commitment to excellence in healthcare delivery.

MAIN DUTIES AND RESPONSIBILITIES.

  • Deliver Exceptional Customer Service.
  • Manage the Customer Experience Desk
  • Call Center Operations
  • Outpatient Department Coordination
  • Quality Management System Compliance.
  • Doctor and Room Management
  • Appointment Scheduling and Management
  • Enquiry and Feedback Management
  • Training and Standards Enforcement
  • Patient Orientation and Guidance

MINIMUM REQUIREMENTS/ QUALIFICATIONS

  • Diploma in Front Office Operations, Hospitality Management, or a related field.
  • Formal training in customer service or customer care.
  • 2-3 years of experience in a customer-facing role in a busy service environment.
  • Experience working in a hospital or healthcare setting is an added advantage.

PERSONAL CHARACTERISTICS AND COMPETENCIES

  • Strong interpersonal and communication skills (both oral and written).
  • High levels of empathy, patience, and problem-solving abilities.
  • Proficient in handling customer complaints, conflict resolution, and crisis management.
  • Excellent time management and organizational skills.
  • Ability to think critically and make informed decisions that enhance patient care and service delivery.
  • Familiarity with customer experience management trends and tools.

Method of Application

If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (Customer Experience Officer), testimonials and full contact details of 3 referees, to careers@premierhospital.org  . The application should be received not later than 5.00pm on 17th September 2024. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.

Comments

Post a Comment

Popular posts from this blog

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

Information Communication Technology - 12 Posts at Judiciary of Kenya

The Judiciary is one of the three State organs established under Chapter 10, Article 159 of the Constitution of Kenya. It establishes the Judiciary as an independent custodian of justice in Kenya. Its primary role is to exercise judicial authority given to it, by the people of Kenya. The institution is mandated to deliver justice in line with the Constitut...   Information Communication Technology - 12 Posts Job Type Contract Qualification Diploma Experience Location Nairobi Job Field ICT / Computer  , Internships / Volunteering  Job Description For appointment to an internship position in ICT, a candidate must:  Have a Diploma in any of the following fields: Computer Science, Information Technology, Information and Communication Technology or its equivalent from a recognized institution. Have graduated not earlier than the  year 2022;  Method of Application Interested and qualified? Go to Judiciary of Kenya on jobs.court.go.ke to apply
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more