Customer Care Intern at TakaTaka Solutions

At TakaTaka Solutions, We collect your waste like every other waste collector, but, instead of taking it to a landfill, we take it to our own sites, where we sort the waste, and then recycle 95% either ourselves or through our local partners. This represents one of the highest recycling rates in the world.

 

Customer Care Intern

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationKiambu
  • Job FieldCustomer Care  , Internships / Volunteering 

Summary

  • We are looking for an enthusiastic and motivated individual to join our team as an intern in Customer Care department. This internship offers a unique opportunity to gain hands-on experience in a fast-paced and customer-focused environment. As a Customer Care Intern, you will be an integral part of our team, assisting with various tasks and projects that contribute to the overall customer experience. 

Roles & Responsibilities:

  • Ensure all approved new clients receive contents of the welcome pack and send welcome emails within 48 hours.
  • Post new and sensitive clients daily in the respective group and liaise with logistics team to ensure collection has been done.
  • Call new clients after first collection to ensure it was done to their satisfaction.
  • Conduct first collection surveys and share feedback to improve the onboarding experience.
  • Assist to coordinate and conduct physical induction trainings for new clients.
  • Countercheck that all complaints received through various channels have been logged in the tracker daily and clients contacted. 
  • Post daily all open incidents that have not been resolved within prescribed timelines.
  • Conduct daily audits on customer care channels and escalate any unresponded messages to inbound representative for action
  • Coordinate daily departmental deliveries with rider and keep accurate data on the same and ensure proper stock management of compost, gate signs and recycling certificates.
  • Ensure posted incoming leads are allocated within 3 hours and then send a subscription email to clients to manage a positive transition for the customer to the sales team.
  • Assist with handling customer inquiries via phone, email, and WhatsApp.
  • Resolve customer issues and complaints in a timely and professional manner.
  • Escalate complex queries to the supervisor or appropriate department.
  • Maintain departmental records, assist with data entry and update information as needed.
  • Support the customer care team with various projects and initiatives.

Requirements

  • Bachelor’s degree in Public Relations, Sales, Business Administration, or relevant fields.
  • Our ideal candidate is someone who is eager to learn, has a positive attitude, and is passionate about providing excellent customer service.
  • Excellent communication (verbal and written) and interpersonal skills
  • Proven ability to manage multiple tasks simultaneously and work under pressure in a fast-paced environment with minimal supervision.
  • Ability to work collaboratively and build relationships across different departments and external stakeholders.
  • Willingness to take initiative and be proactive.
  • Strong attention to detail, accuracy and quality in work output.
  • Basic computer skills with proficiency in Microsoft Office
  • At least one year experience in a corporate setting. Previous customer care experience is a plus

Method of Application

Interested and qualified candidates should forward their CV to: jobs@takatakasolutions.com using the position as subject of email.

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