Customer Relations Intern at Pezesha

Pezesha, has created a holistic financial marketplace for MSMEs. By offering lending, financial education, and debt counselling to borrowers, plus a proprietary credit scoring system to vet MSMEs without a credit history, derisking lending to SMEs. Lower Risks bring commercial banks and capital providers onto Pezesha platform. As a collaborative structure, Pezesha is helping to tackle the $19 Billion financing gap for SMEs. Pezesha is led by a highly experienced and passionate local team with more than 10 years local and international experience in fin-tech, management of growth and technology companies, and unparalleled local market knowledge and reach.

 

Customer Relations Intern

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldCustomer Care  , Internships / Volunteering 

Responsibilities:

  • Owning the delinquent portfolio assigned to you, including constant management and follow-ups of repayments. Using Pipedrive software to manage your portfolio.
  • Able to respond to caller concerns and difficulties with a sense of empathy and understanding, but also able to firmly request that each borrower make his or her due payment or make some arrangements to begin paying off the delinquent account.
  • Keeping our databases, dashboards and spreadsheets up-to-date with the status of the loan records. 
  • Being the bridge between the customer and Pezesha by seeking feedback from the customer and suggesting product and process improvements.

Skills, Qualifications and Experiences:

  • At least 1 year of work experience in the collections department.
  • Excellent verbal and written communication and interpersonal skills are essential.
  • Must be able to set up payment plans based on information provided by the borrower.
  • Flexibility towards working hours as sometimes calls and visits may need to be done on weekends.
  • High level of interpersonal maturity, hardworking, and professionalism.
  • Excellent time management and personal organization.
  • Team player who demonstrates a positive attitude, energy, dedication to collaboration and patience and works with the highest levels of integrity.
  • Comfortable and effective in managing and communicating with team members and stakeholders based remotely or in different timezones.
  • Good MS Office skills and able to adapt to new technology.

Method of Application

 Please send your CVs and cover letter to jobs@pezesha.com . Kindly indicate the title of the job on the subject header of the email

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