Reservations Consultant at And Beyond

Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents.

 

Reservations Consultant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 - 6 years
  • LocationNairobi
  • Job FieldConsultancy  , Customer Care  , Travels & Tours 

KEY OUTPUTS:

  • Constant, consistent interaction and clear communication with colleagues, agents, operators' guests and suppliers, telephonically and via email.
  • Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
  • Managing the reservations process including handling of bookings from quote to finalizing, including invoicing and preparation of travel documents
  • Ensuring turnaround times are strictly adhered to according to standard operating practices
  • Proactive selling of products and services ensuring the best possible itinerary for the guests
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Sorting out any issues that may arise with bookings or reservations.
  • Saturday duty on a rotation basis
  • Public Holiday duty on a rotation basis
  • Backup for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions
  • Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
  • Providing support to customers who may need to amend or cancel a reservation.

KNOWLEDGE REQUIRED:  

  • A good knowledge East Africa as a destination.
  • An in-depth geographical, logistical and product knowledge of  East Africa
  • Good understanding of delivering excellent service to agents/guests
  • An in-depth knowledge of Tourplan or a similar booking system
  • A willingness and aptitude to learn
  • Good organizational ability
  • Lateral thinking ability
  • Initiative

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Minimum of 4 – 6 years previous tour consulting experience required

Method of Application

Interested and qualified? Go to And Beyond on www.applybe.com to apply

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