Senior Operations Specialist at Bobu Africa

Bobu Africa ventures with you into Africa's hidden gems, tailoring not only journeys, but unforgettable and fulfilling experiences for you. We focus on giving you life affirming and intimately designed experiences throughout Africa.

 

Senior Operations Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldProcurement / Store-keeping / Supply Chain  , Travels & Tours 

​​​​​​Role Description

  • Manage travel operations, ensure smooth vehicle and driver coordination, maintain seamless logistics, address client needs promptly, and deliver exceptional service for a flawless and satisfying travel experience.

Key Responsibilities

  • Oversee vehicle maintenance and guide team coordination, ensuring schedules are met and client needs are fully covered, including multilingual support.
  • Manage warehouse inventory processes and customer service across all trip phases to deliver exceptional experiences.
  • Optimize operations by implementing SOP-based task allocations to enhance efficiency and effectiveness.

Qualifications

  • Possess over 3 years of experience in travel agency or tourism operations, with expertise in vehicle scheduling, supplier negotiations, and customer service.
  • Bachelors in tourism management, travel operations, hospitality management, or a related field.
  • Proficient in office software, resource management systems, and data analysis, with the ability to independently optimize processes.
  • Strong communication and problem-solving skills, thriving in fast-paced environments and effectively managing emergencies.
  • Preferred but not essential: familiar with the KPSGA professional certification process, possession of PSV or TSV certification.

Method of Application

Send your applications to jing@bobuafrica.com , including but not limited to your cover letter, recommendation letter, your works. Email Tittle: Job title + Your name

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