Assistant Director Customer Service at Nairobi City County Public Service Board

Our mission is tp provide affordable, accessible and sustainable quality services, enhancing community participation and creating a secure climate for political,social and economic development through the commitment of a motivated and dedicated team.

 

Assistant Director Customer Service

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Requirement

  • Served at least (3) years in middle-level management in Public Service.
  • Bachelor’s degree in the following disciplines in Social Sciences: International Relations, Public/Business Administration, or its equivalent from a recognized institution.
  • Demonstrate outstanding professional competence and administrative ability in the management of public affairs.
  • CPS (K) is an added advantage.

Job Description

  • Coordinate and draw up the County Customer Service plan.
  • Coordinate the establishment and maintenance of a sustainable County Customer Service.
  • Coordinate and ensure the implementation of the County Customer Service programs.
  • In liaison with the Sub County and Ward Administrators, coordinate the implementation of county customer service programs.
  • Develop and ensure implementation of an appropriate Customer Service plan.
  • Develop, maintain, and update a key Customer Service stakeholder’s register.
  • Coordinate the implementation of all Customer Service programs.
  • Compile and submit quarterly and annual Customer Service programs.
  • Compile and submit quarterly and annual Customer Service reports to the office of the Director of Customer Service.
  • Any other duties assigned by his/her supervisor.

Method of Application

Interested and qualified? Go to Nairobi City County Public Service Board on cpsb.nairobi.go.ke to apply

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