Director Customer Service at Nairobi City County Public Service Board

Our mission is tp provide affordable, accessible and sustainable quality services, enhancing community participation and creating a secure climate for political,social and economic development through the commitment of a motivated and dedicated team.

 

Director Customer Service

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Requirement

  • Served in the grade of Principal Office Administrator for a minimum period of three (3) years.
  • Bachelor’s Degree in Secretarial Studies or Bachelor of Business and Office Management from a recognized institution;
    • OR Bachelor’s Degree in Social Sciences plus a Diploma in Secretarial Studies from a recognized institution;
    • OR Bachelor’s degree in Social Sciences plus Business Education Single and Group Certificates (BES & GC) Stage I, II, and III from the Kenya National Examination Council in the following subjects:
      • Shorthand III (minimum 120 w.p.m)
      • Typewriting III (50 w.p.m)/computerized Document Processing III
      • Business English III/Communications II
      • Commerce II
      • Office Management III/Office Administration and Management III
      • Secretarial Studies II
  • Certificate in Secretarial Management Course from Kenya School of Government or any other Government Training Institute.
  • Certificate in Computer Application from a recognized institution.
  • Demonstrated professional competence in management of office Administrative services.

Job Description

  • Using e-office to research and process data.
  • Operating office equipment.
  • Attending to visitors/clients.
  • Handling telephone calls.
  • Handling customer inquiries and complaints.
  • Coordinating schedules of meetings and appointments.
  • Coordinating travel arrangements.
  • Ensuring security of office records, equipment and documents, including classified materials.
  • Ensuring security, integrity and confidentiality of data.
  • Establishing and monitoring procedures for record keeping of correspondence and file movement.
  • Maintaining an up-to-date filling system in the office.
  • Preparing responses to correspondence.
  • Managing office protocol and etiquette.
  • Any other office administrative services duties that may be assigned.

    Method of Application

    Interested and qualified? Go to Nairobi City County Public Service Board on cpsb.nairobi.go.ke to apply

    Comments

    Post a Comment

    Popular posts from this blog

    Operations Associate at Kopo Kopo Inc

    Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
    Read more

    Senior Communications Officer at Natural State

    Through large-scale restoration and rewilding, NATURAL STATE secures biodiversity, sequesters and stores carbon, and helps achieve the Sustainable Development Goals. Our goal at the NATURAL STATE research centre is to develop technology and financial systems that will catalyse large-scale restoration globally as well as help train future leaders for this...   Senior Communications Officer Job Type Full Time Qualification BA/BSc/HND Experience 8 years Location Nairobi Job Field Media / Advertising / Branding  Senior Communications Officer to lead our communications strategy, focusing on scientific, climate, and nature restoration initiatives. The ideal candidate will play a pivotal role in enhancing our brand presence, driving engagement, and conveying the impact of our work on preserving and restoring natural ecosystems. This position requires a blend of communications expertise, strategic thinking, and a deep understanding of climate, nature restoration, and scientific topics...
    Read more

    Project Director at LVCT Health

    LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutiona...
    Read more