Associate Back Office at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

 

Associate Back Office

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldBanking 

Job Purpose

 The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.

Primary Responsibilities

  •  Carefully vet and process cheques, ensuring accuracy and completeness.
  • Scan and correct cheques, notify stakeholders of in-house cheque statuses.
  • Reconcile outward cheques, ensuring accuracy against reports.
  • Confirm rates with treasury as needed before processing.
  • Accurately process DMS instructions within SLA, minimizing errors.
  • Accurately process salaries and EFTs, reconciling accounts.
  • Manage standing orders and remittances on time.
  • Handle direct debit payments efficiently.
  • Timely and accurate processing of internal transfers
  • Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Person Specifications

Academic Qualifications

  • Bachelor’s Degree in Business, Banking or related field.

Work Experience.

  • At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

  • Planning & Organizational skills
  • Analytical skills and attention to detail
  • Strong oral and written communication skills
  • Interpersonal skills to manage stakeholders at all levels
  • Ethics and integrity
  • Excellent judgment and analytical abilities and impeccable integrity.
  • Strong commercial awareness and an ability to connect to business goals

Method of Application

Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

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