Customer Sales Agent at Influx

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.

 

Customer Sales Agent

  • Job TypeRemote
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Responsibilities

  • Responsibilities include, but are not limited to:
  • Providing a high level of customer service to customers via inbound calls and emails
  • Thoroughly research and reply to requests with a high sense of urgency and professionalism
  • Ability to troubleshoot and communicate across multiple platforms
  • Proactive Sales, both to new and existing customers
  • Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
  • Meet or exceed KPIs such as response time and customer satisfaction scores

Benefits

  • Performance-based incentive
  • 100% remote work
  • An international and diverse work atmosphere working with different cultures
  • Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.

About you?

  • Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
  • You have a knack for de-escalating for de-escalating hot interactions and escalations
  • Passion for helping others
  • Passion for learning and self-improvement
  • Committed to working in a full-time position
  • Someone who works with minimal supervision while still achieving or exceeding the targets set
  • Someone who is solution-driven while practicing self-directed learning

Method of Application

Interested and qualified? Go to Influx on influx.com to apply

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