Eligibility Representative at Cigna

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...

 

Eligibility Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Main Responsibilities: 

  • Maintain the membership database, by accurately recording and updating information received 
  • Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements  
  • Communicate directly with clients via email and telephone within the agreed service levels 
  • Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals 

Experience Required: 

  • Database Entry and/or Database Management experience essential 
  • Experience within a Customer Service environment  
  • Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous 
  • Educated to standard grade English and Mathematics  
  • Experience from an insurance background preferred 

Skills/Qualities: 

  • Strong interpersonal skills with excellent written/verbal communication skills 
  • Must possess excellent attention to detail, with a high level of accuracy  
  • Must be able to review information and exercise judgement 
  • Ability to organise, prioritise and manage workflow to meet individual and team production standards 
  • Ability to work under own initiative 
  • Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements 
  • Good analytical skills 
  • Ability to navigate systems and applications with ease 
  • Regulatory awareness 
  • Ability to work within a large team 
  • Adaptable to change with a flexible approach to supporting team tasks 

Method of Application

Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply

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