Head of Supply Chain & CDX - East Africa at Schneider Electric

Schneider Electric is the global specialist in energy management and automation. With revenues of €26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operation...

 

Head of Supply Chain & CDX - East Africa

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldLogistics  , Procurement / Store-keeping / Supply Chain 

Your Role – Magic happens when you bring great people together! 

Core Processes:

  • Manage the 3PL distribution center, customer delivery experience, order management, transportation, and supply & demand planning.
  • Define the general framework of the logistic offer, country delivery action plan, and proactive customer dashboard with Sales and Marketing across several countries/territories.
  • Oversee transactional, project, and service scopes for East Africa.

3PL Operation Management:

  • Ensure Health, Safety, and Environment (HSE) standards are applied within 3PL operations according to Schneider Electric standards, including managing reported incidents and near misses.
  • Responsible for inventory control, performance, quality, and P&L.
  • Ensure defined processes and procedures are applied according to Schneider Electric SPS principles.

Customer Satisfaction & Logistics Quality:

  • Address customer complaints, support, and escalate customer satisfaction issues (delivery/service) if they are not fulfilled.
  • Analyze customer surveys and implement improvement actions (CSLD).
  • Manage issue prevention using warm loop and 8D cold loop methodologies, with CS&Q-related processes.

Continuous Improvement:

  • Promote and manage relevant quality programs and methods (8D, Lean 6 Sigma, SPS, etc.) to ensure continuous improvement.
  • Consolidate all Non-Quality Costs, DCR, service level OTDS, OTC, BOL, AC2 follow-up, and drive improvement actions.
  • Actively participate in the SIM cycle to contribute to entity performance.

Qualifications

  • Ability to execute logistics tasks in line with the expected level of quality, cost, time, and security, identifying issues with internal control/business processes.
  • Proficiency in planning, executing, and overseeing logistics projects to ensure timely delivery and cost-effectiveness.
  • Strong verbal and written communication skills to effectively collaborate with internal teams, suppliers, and clients.
  • Strong technology proficiency with logistics software, warehouse management systems (WMS), and enterprise resource planning (ERP) tools.
  • Strong commitment to meeting customer needs and ensuring high levels of satisfaction throughout the logistics process.
  • High resilience and flexibility to adapt to changing market and evolving business needs.

Required Experience:

  • Experience in managing 3PL operations, customer delivery experience, and demand & supply planning.

Method of Application

Interested and qualified? Go to Schneider Electric on www.se.com to apply

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