Market Support Executive - Europe at Kenya Airways

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.



 

Market Support Executive - Europe

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

Brief Description        

  • Driving and ensuring proper implementation of Sales strategies and plans in the market.  Efficiently manage and coordinate pricing and sales related processes in designated markets in order to maximize POS revenue. Monitors the performance of the assigned countries and routes in order to develop and supply valuable Management information to the assigned Area. Strategic development research in the Area for future opportunities and growth.

Detailed Description        

  • Identifying and offering support to Sales team to ensure all opportunities are captured.
  • Supports to implementing Commercial Policies and Sales Excellence
  • Monitoring impact of market activities – Return on investments.
  • Recommends and monitors all Sales Incentives/promotions to gain positive results in terms of revenues and market share
  • Monitors market developments and take the appropriate action in order to maintain and/or grow the market share.
  • Provides an accurate and timely POS forecast, focusing on demand, yield and Local market trends.
  • Provides early and proactive signaling of changing trends, patterns, calendar of events and market circumstances.
  • Opportunity signaling towards sales regarding low-load flights and providing competitor analyses.
  • Professional and persuasive communication internally and with Revenue Management in liaison with Field Pricer.
  • Perform regular review of Business Results, Forward Bookings, Segments & Distribution strategy and other relevant MI on assigned markets & routes.
  • Ensures a timely delivery of the commercial reports - Sales weekly Area report, Monthly Reports, Quarterly report
  • Achieve budgeted revenue target including ancillary sales.
  • Provide contract support and expertise to contracted agents to maximize revenue.
  • Create and maintain customer and agent databases for the sales team to enable easy access to available data and customer and agent details.
  • Process and maintain non-IATA agent portfolio, COMM-flex and Waiver Management.
  • Provide support to EU sales with Trade support, trade exhibitions and events.
  • Handle personalized bookings and reservations from Key customers as referenced by Regional Manager and other KQ leadership.

Job Requirements        

  • University degree in Business Related
  • Fluent in English
  • Knowledge of Revenue Management and Pricing principals
  • Ticketing and Sales background
  • Altea, Amadeus, Monet, Delorian
  • PC skills (Excel/Word)
  • MI & Reporting tools
  • knowledge of Field
  • 3 years airline experience in a commercial environment
  • Experience in the airline business

Method of Application

Interested and qualified? Go to Kenya Airways on i-pride.kenya-airways.com to apply

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