Network Operation Engineer - 3 Posts at Ministry of Health

Vision A Healthy, productive and globally competitive nation Mission To build a progressive, responsive and sustainable health care system for accelerated attainment of the highest standard of health to all Kenyans Goal Attaining equitable, affordable, accessible and quality health care for all Mandate Health policy Health regulation National referr...

 

Network Operation Engineer - 3 Posts

  • Job TypeContract
  • QualificationBA/BSc/HND
  • Experience6 years
  • LocationNairobi
  • Job FieldICT / Computer 

Job Description

  • As a Network Operation Engineer, you will report to the Technical Manager (System Infrastructure) and oversee network infrastructure, security, and IT operations. You will troubleshoot technical issues, monitor system performance, and ensure compliance with service-level agreements.
  • Your role includes managing network operation and security centers, overseeing incident response, and optimizing system efficiency. Strong analytical and problem-solving skills are required.

Key Responsibilities

  • Coordinate and supervise the setup of the Project Network Operation Center, IT operations Center, Security Operation center, technical call center and ensure it meets best practice and standards.
  • Advising management on the technical issues regarding ICT networks and Systems.
  • Ensuring optimal operation of all network hardware and equipment and share periodic reports.
  • Liaising with all project team to perform system analysis, diagnosis, and resolution of complex technical problems for a variety of end users, and recommend and implement corrective solutions;
  • Participating in server and security audits, and system backups and recovery;
  • Liaising with the Security teams to install security programs to prevent unauthorized access to privileged data and information.
  • Managing the NOC/SOC team: Leading and mentoring the NOC staff, and ensuring the team’s development and performance
  • Monitoring and troubleshooting: Monitoring the network’s & system performance, and troubleshooting any issues that arise
  • Ensuring compliance: Ensuring the network complies with project policies and guidelines, and that Service Level Agreements (SLAs) are met on time.
  • Managing incidents: Overseeing incidents, requests, and change management, and ensuring effective escalation paths and emergency response plans are in place

Required qualifications, Skills and Experience

  • At least six (6) years’ experience in Network Operation Center /Security operation Center or IT operation Centre;
  • Bachelor’s degree in any of the following disciplines: – Computer Programming, Computer Science, telecommunication engineering, Computer Engineering or related qualification from a recognized institution;
  • Good interpersonal skills;
  • Proven analytical and problem-solving abilities;
  • Ability to effectively prioritize tasks in a high-pressure environment;
  • Strong customer service orientation;
  • Experience working in a team-oriented, collaborative environment; and
  • People management skills.

Method of Application

Background and Context

The Ministry of Health (MoH) is the Government body whose key mandate is to build a progressive, responsive and sustainable healthcare system for accelerated attainment of the highest standard of health to all Kenyans as enshrined in the Constitution of Kenya 2010.

The Ministry is undertaking an elaborate process to digitize its health ecosystem; a key enabler towards realization of Universal Health Coverage; through the Digital Health Agency (DHA), a body established under Part II of the Digital Health Act of 2023; with the mandate to develop, operationalize and maintain a secure, compressive and integrated health system through management of the core digital health systems and infrastructure.

The State Department for Medical Services has entered into an agreement with Safaricom Consortium for Provision of Healthcare Information Technology Digitalization for Universal Healthcare Project and has set up a Project Management Office to oversee the implementation of the project.

The Project seeks to recruit qualified and competent persons to fill vacant positions in the Project Management Office on a two-year contract (renewable) as shown below.

Please Note:

  • Candidates should provide all the details requested for in the advertisement. It is an offence to include incorrect information in the application. Details of academic and professional certificates not obtained by closure of the advert should not be included.
  • Only shortlisted and successful candidates will be contacted.
  • Canvassing in any form will lead to automatic disqualification.
  • The State Department for Medical Services is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenyans diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities. Therefore, people with disabilities, the marginalized and the minorities are encouraged to apply.
  • Shortlisted candidates shall be required to produce originals of their National Identity Card, academic and professional certificates and transcripts during interviews.
  • It is a criminal offence to present fake certificates/documents.
  • Serving officers shall be required to produce the original letter of appointment to their current substantive post during the interview.
Interested and qualified? Go to Ministry of Health on kenvip-home.jkuat.ac.ke to apply

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