Saas Product Manager at Gap Recruitment Services Limited

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.

 

Saas Product Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 years
  • LocationNairobi
  • Job FieldProduct Management 

Role Objective

We are looking for an experienced SaaS Product Manager to drive the development and growth of our cross-border organization. In this role, you will define product strategy, collaborate with cross-functional teams, and ensure our SaaS platform meets customer needs while driving business growth.

Key Responsibilities

Product Strategy & Development

  • Define and execute the product vision, roadmap, and priorities aligned with business goals.
  • Lead the development and enhancement of SaaS products to improve user experience and market positioning.
  • Conduct market research and competitive analysis to identify trends, user needs, and emerging opportunities.

User-Centered Design & Agile Execution

  • Conduct user research and usability testing to gather feedback and enhance product functionality.
  • Work closely with design, development, and technology teams to ensure high-quality releases.
  • Lead sprint planning, define product requirements, and manage Agile/Scrum development cycles.

Performance Tracking & Optimization

  • Analyze key product metrics such as user engagement, retention, and adoption rates to drive continuous improvements.
  • Implement data-driven decision-making for feature enhancements and overall product development.

Customer Insights & Support

  • Gather insights from customer interactions, support teams, and analytics to optimize product usability.
  • Work with CRM and customer support tools (e.g., Salesforce, Zoho CRM, Zendesk, Intercom) to enhance user satisfaction.

Required Qualifications & Skills

  • Bachelors degree in Business, Computer Science, or a related field.
  • 4+ years of experience in product management or a similar role in a SaaS or tech company.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Experience with SaaS platforms, integrations, and APIs.
  • Proven ability to work with Agile/Scrum teams and drive collaboration across departments.
  • Strong understanding of SaaS business models, pricing strategies, and go-to-market planning.
  • Ability to translate technical concepts into business-friendly language.

Application Deadline: Thursday, 12th March 2025

Method of Application

Interested and qualified? Go to Gap Recruitment Services Limited on www.careers-page.com to apply

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