Customer Care Agent Intern at Mogo Finance

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

We have more than 6 years’ experience providing fin...

 

Customer Care Agent Intern

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Internships / Volunteering 

Key Responsibilities: 

 Customer Interaction: 

  • Respond promptly to customer inquiries via phone, email, live chat, and social media. 
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 
  • Maintain a positive, empathetic, and professional attitude toward customers always. 

Problem Resolution: 

  • Identify and assess customers' needs to achieve satisfaction. 
  • Troubleshoot and resolve customer issues accurately and efficiently. 
  • Escalate unresolved issues to the appropriate departments or management. 

Product Knowledge: 

  • Develop a deep understanding of the company’s products and services. 
  • Stay updated with product changes and enhancements to provide accurate information. 

Documentation and Reporting: 

  • Document all customer interactions, inquiries, and complaints in the CRM system. 
  • Prepare and maintain detailed records of customer interactions and transactions. 
  • Provide feedback on the efficiency of the customer service process. 

Team Collaboration: 

  • Collaborate with other team members to ensure consistent and high-quality customer service. 
  • Participate in team meetings, training sessions, and ongoing professional development. 
  • Sales. Respond to all sales inquiries and generate applications from the inquiries. 

What you will need:

Education: 

  • Diploma or equivalent; a college degree in Business Administration, or related field is preferred. 

Experience: 

  • Previous customer service experience is preferred. 

Skills: 

  • Excellent communication and interpersonal skills. (Both English and Kiswahili) 
  • Strong problem-solving abilities and attention to detail. 
  • Proficiency in using customer service software, databases, and tools. 
  • Ability to handle stressful situations and difficult customers with patience and professionalism. 
  • Good organizational and time management skills. 
  • Speed.  
  • Good typing skills 

Method of Application

Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply

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