Product Operations Associate at Sun King (Formerly Greenlight Planet)

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...

 

Product Operations Associate

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldProduct Management 

About the role:

  • Product Operations Associate is a part of the Digitization & Automation team and works closely with the in house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our Business problems. This position reports to the Product Manager.

What you would be expected to do:

  • Monitor technical issues/bugs raised by stakeholders related to our mobile applications/portals/automations and lead coordination with the development team to get it sorted.
  • Ensure day-to-day functioning and monitoring of current products by handling configurations and change requests.
  • Rolling out of new products/features/automations and resolving stakeholder queries/issues.
  • Automate business processes using tools like Zapier/Google Scripts, and other automation tools.
  • Partner with cross-functional groups and support the Product Manager in the entire product lifecycle, from design to development to launch.
  • Create Flow Charts, Mock Screens, and PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements following the guidance of the Product Manager.
  • Accountable for testing of applications/solutions/web panels at various stages of the lifecycle.

You might be a strong candidate if you have/are:

  • 2+ year of experience in the product management domain with strong task prioritization skills.
  • Good communication and project management skills.
  • Decent hands-on Excel and SQL Experience.
  • Detail oriented and has a deep sense of ownership with accountability.
  • Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario.

Method of Application

Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on sunking.pinpointhq.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

HR Assistant at Talent Grid Africa

Talent Grid Africa is a regional consulting firm that partners with leaders in business to handle the complexities of hiring the right talent, engaging them in the right way, improving performance, and retaining top talent. We help them leverage their greatest assets-the people, to capture more opportunities and grow their businesses. Our purpose is to of...   HR Assistant Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Graduate Jobs  , Human Resources / HR  Salary Range KSh 30,000 - KSh 50,000/month This entry-level position is ideal for recent graduates or individuals with 1-2 years of experience who want to develop their skills in recruitment, employee relations, payroll, and other core HR activities. You'll be an integral part of a supportive team, ensuring that HR operations run smoothly and efficiently. Key Responsibilities: Assist in the recruitment process by posting job ads, scheduling interviews, and communicati...
Read more