Chief Information Officer at BURN

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...

 

Chief Information Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience
  • LocationNairobi
  • Job FieldICT / Computer 

About the Role:

  • We’re looking for a strategic technology leader to drive software development, ERP/CRM integration, and global IT operations. This role leads cross-functional teams to deliver scalable solutions, streamline data flows, and support real-time decision-making. You’ll oversee infrastructure, cybersecurity, and call centre platforms—ensuring high performance, regional alignment, and exceptional user experience across the organisation.

Duties & Responsibilities
Software Development

  • Oversee the full software development lifecycle, including design, development, testing, and deployment of products and features.
  • Lead and mentor cross-functional engineering teams (front-end and back-end) to deliver high-quality, scalable solutions.
  • Collaborate with product owners and UI/UX teams to translate business requirements into technical deliverables.
  • Provide strategic guidance to senior management on software architecture and development priorities.

CRM

  • Oversee integration, customisation, and upgrades of ERP and in-house CRM systems (Buisy & Nexus).
  • Ensure seamless integration across ERP, CRM, and analytics platforms (Microsoft BI) to unify data flows and enable real-time decision-making.
  • Partner with Sales, Carbon, and Customer Experience teams to optimise CRM workflows, automation, training, and user adoption.

IT Governance & Operations

  • Lead the management of global IT infrastructure—including data centres, cloud platforms, and network architecture—to ensure high availability, low latency, and cost-efficiency across regions.
  • Oversee IT localisation efforts, such as integrating with local mobile network operators (MNOs) in our IoT devices, supporting multilingual systems, regional payment gateways, and adapting to local business practices.
  • Manage 24/7 IT support operations for global teams.
  • Maintain and manage vendor relationships, including contract negotiations and service-level agreements.

Cybersecurity & Risk Management

  • Implement cybersecurity best practices and compliance measures across all IT systems and data platforms.
  • Identify, assess, and mitigate IT and data security risks in a proactive and continuous manner.

Call Centre Technology Management

  • Lead the implementation and optimisation of call centre platforms to support omnichannel engagement (voice, chat, email, social media).
  • Integrate CRM systems with call centre solutions to improve customer journey visibility and agent efficiency.
  • Ensure high availability, scalability, and disaster recovery capabilities for mission-critical call centre systems.
  • Deploy AI-driven enhancements (e.g., chatbots, sentiment analysis, predictive routing) to elevate customer service and reduce operational costs.
  • Collaborate with customer service leadership to track and optimise key performance metrics (e.g., SLA compliance, CSAT).

 Skills and Experience:

  • Bachelor’s degree in computer science, Software Engineering, or related field; Master's degree preferred.
  • Proven leadership in global software development, IT operations, and cross-functional team management
  • Deep expertise in ERP/CRM systems integration and workflow optimisation.
  • Strong background in cloud infrastructure, cybersecurity, and compliance.
  • Experience implementing omnichannel call centres and AI-driven customer engagement technologies.
  • Skilled in driving digital transformation through strategic technology investments and data-driven decision-making.
  • Familiarity with manufacturing or asset-intensive industries is a plus.

Method of Application

Interested and qualified? Go to BURN on burnmanufacturing.applytojob.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Cash Officer - Kitui at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Cash Officer - Kitui Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Kitui Job Field Finance / Accounting / Audit  The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department. Primary Responsibilities: Authorize teller vouchers within authorized limits in the Core Banking System as they are being processed. Reconcile cash at the end of the day through a...
Read more