Airport Representative at Africa Safari Trips

Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), ...

 

Airport Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 years
  • LocationNairobi
  • Job FieldTravels & Tours 

Key Responsibilities

  • Meet and greet clients upon arrival at the airport with clear signage.
  • Confirm guest identities and verify their booking and transfer details.
  • Assist guests with immigration formalities (if necessary), baggage collection, and customs clearance.
  • Liaise with drivers and transport providers to ensure timely and efficient transfers to hotels or designated destinations.
  • Communicate any changes in arrival times or delays to relevant teams.
  • Provide guests with welcome kits, itineraries, contact information, or any other necessary documents.
  • Handle guest questions, complaints, or special requests promptly and professionally.
  • Maintain accurate arrival records and report daily activity to the operations team.
  • Coordinate with hotel partners and internal departments regarding guest arrivals and any issues encountered.
  • Assist with lost luggage procedures, flight delays, or emergency situations calmly and efficiently.

Qualifications and Skills 

  • A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality. 
  • Proficiency in German or Spanish language is an added advantage
  •  At least 2 years experience in the travel industry in a similar position
  • Strong communication and client management skills. 
  • Ability to multitask and handle multiple client requests efficiently. 
  • Detail-oriented and able to meet deadlines. 
  • Ability to work flexible hours when necessary 

Method of Application

Interested and qualified? Go to Africa Safari Trips on jobsboard.site to apply

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