Assistant Training Manager at PrideInn

Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals. ...

 

Assistant Training Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 
  • The Assistant Training Manager supports the Group Training Manager in executing the company's comprehensive learning and development (L&D) strategy. This hands-on role involves supervising the training team, assisting in the design and delivery of impactful training programs, and ensuring the seamless coordination of all L&D activities across the hotel group. The main objective is to enhance employee skills, improve on-the-job performance, and uphold brand standards, ultimately contributing to exceptional guest experiences and overall business success.

Description of Key Duties:

  • Assist in designing and delivering training modules across departments (Front Office, F&B, Housekeeping, etc.)
  • Supervise and mentor trainers and coordinators within the department
  • Coordinate training logistics and ensure participation from respective teams
  • Monitor performance improvements post-training using KPIs
  • Maintain updated training calendars, attendance records, and progress reports
  • Assist with onboarding and induction programs
  • Support quality audits and brand standard rollouts

Skills and Experience:

  • To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications:

  • Bachelor’s degree in Hospitality, HR, or related field
  • At least 3 years’ experience in hotel training or operations
  • Strong facilitation and presentation skills
  • Excellent communication and interpersonal skills

Key Qualities & Attributes

  • Leadership & Mentoring Skills: A natural ability to guide, motivate, and develop junior team members, fostering a supportive and high-performing team environment.
  • Excellent Communication & Facilitation Skills: Superior verbal and written communication skills, with the confidence and clarity to deliver engaging training content and present reports to stakeholders.
  • Strong Organizational & Planning Skills: Meticulous attention to detail with the ability to manage complex training schedules, logistics, and reporting deadlines for multiple departments simultaneously.
  • Analytical & Results-Driven: A mindset focused on measuring the impact and effectiveness of training programs, with the ability to analyse performance data and link training outcomes to business results.
  • Collaborative & Personable: Strong interpersonal skills to build relationships and work effectively with department heads, trainers, and employees at all levels of the organization.
  • Proactive & Adaptable: The ability to take initiative, anticipate challenges, and adapt quickly to changing priorities or unexpected issues in a dynamic hospitality environment

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to PrideInn on 197.254.24.92 to apply

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