CRM Configuration Specialist/Trainer at Calltronix Contact & Training Centre

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.

 

CRM Configuration Specialist/Trainer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldICT / Computer 
  • In this dual-role position, you will be responsible for configuring, customizing, and maintaining our CRM system (KatiCRM.) to meet business needs, as well as developing and delivering training to end-users to ensure effective adoption and usage.

Key Responsibilities:

  • CRM Configuration &; Support:
  • Configure CRM system settings, fields, workflows, dashboards, user roles, and access controls.
  • Collaborate with stakeholders to gather and analyze business requirements.
  • Customize CRM modules to align with business processes and best practices.
  • Conduct system testing and troubleshoot technical issues or bugs.
  • Coordinate with vendors or internal developers for advanced customization or integration tasks.
  • Maintain system documentation, including change logs and configuration records.
  • Training & User Support:
  • Design, develop, and deliver comprehensive CRM training programs for users across departments.
  • Create and share project training plan prior to the commencement of training
  • Create and share a project training report at the end of the training
  • Create user manuals, training materials, video tutorials, and job aids.
  • Provide one-on-one and group training sessions, both in-person and virtually.
  • Serve as the first point of contact for user support and guidance on CRM usage.
  • Collect feedback from users and recommend improvements in system use or configuration.

Required Skills &; Qualifications:

  • Degree in Information Technology, Business, Computer Science or related field.
  • Strong understanding of CRM processes (sales, marketing, service).
  • Excellent communication and presentation skills.
  • Ability to translate technical concepts into user-friendly language.
  • Proficient in documentation and training content creation.

Preferred Qualifications:

  • CRM certification (e.g., Salesforce Admin, Dynamics 365 Functional Consultant).
  • Experience with data migration, reporting, or CRM integrations.
  • Familiarity with change management and user adoption strategies.
  • 2+ years of experience

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Calltronix Contact & Training Centre on calltronix.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

HR Assistant at Talent Grid Africa

Talent Grid Africa is a regional consulting firm that partners with leaders in business to handle the complexities of hiring the right talent, engaging them in the right way, improving performance, and retaining top talent. We help them leverage their greatest assets-the people, to capture more opportunities and grow their businesses. Our purpose is to of...   HR Assistant Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Graduate Jobs  , Human Resources / HR  Salary Range KSh 30,000 - KSh 50,000/month This entry-level position is ideal for recent graduates or individuals with 1-2 years of experience who want to develop their skills in recruitment, employee relations, payroll, and other core HR activities. You'll be an integral part of a supportive team, ensuring that HR operations run smoothly and efficiently. Key Responsibilities: Assist in the recruitment process by posting job ads, scheduling interviews, and communicati...
Read more