Customer Collections Associate at Greenwheel

Greenwheels's mission is to "make streets more liveable." We achieve this by offering a sustainable alternative to car ownership: with shared cars. In so doing, we create more space in cities and on our roads. And that is exactly what we've been doing for the past 25 years

 

Customer Collections Associate

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Finance / Accounting / Audit 

Role overview:

  • The ideal candidate will ensure timely payment of invoices by following up with customers, resolving payment-related queries, and maintaining accurate collections records. This role is critical in ensuring steady cash flow and maintaining positive customer relationships.

Responsibilities:

  • Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach. 
  • Issue Resolution: Partner with internal teams to identify and resolve customer disputes or discrepancies related to invoices, ensuring swift and accurate resolutions.
  • Relationship Management: Foster and maintain strong, positive customer relationships to support smooth collections and encourage ongoing compliance with payment terms.
  • Customer Education: Communicate payment methods, terms, and policies to customers, ensuring they understand and adhere to the company's guidelines.
  • Reporting: Deliver regular, comprehensive updates on collection performance, payment trends, and challenges, providing actionable insights to the management team.

Skills & Abilities:

  • Degree or Diploma in Finance, Accounting, Business Administration, or a related field.
  • Prior experience in debt collection, customer service, or a similar role is an advantage.
  • Exceptional communication and interpersonal skills, with the ability to handle customer interactions professionally.
  • Strong organizational and time management skills to effectively handle multiple tasks and priorities.
  • Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace tools (Google Sheets, Google Docs), with a strong aptitude for working with numbers.
  • Familiarity with accounting software and tools, particularly Zoho, is valuable.

Check if your CV matches this job with MyJobMag AI

Method of Application

Send your resume to: recruitment@greenwheels.africa
Subject Line: Customer Collections Associate.
Application Deadline: Applications will be reviewed on a rolling basis.

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