Customer Experience Assistant at Maisha Bora Sacco Ltd

Sometime in the autumn of 1974, a small group of Unilever (Then East Africa Industries Ltd {EAI}) factory workers whirled away their mid-morning break over a cup of tea. They mulled over their life challenges mostly revolving around personal financial needs. Yet at that time of the month they wouldn’t access any salary advance from the HR department and th...

 

Customer Experience Assistant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Maisha Bora SACCO Society Limited is looking for a self-driven and results-oriented person to fill the position of Customer Experience Assistant reporting directly to the Customer Experience Supervisor

Job Purpose: Reporting to the Customer Experience Supervisor, the Customer Experience Assistant will be responsible for ensuring excellent service delivery, handling member inquiries and concerns, and enhancing overall customer satisfaction. The role requires strong communication skills, attention to detail, and a passion for delivering exceptional member experiences in line with the Sacco’s service standards.

Job Description: 

  • Provide prompt and professional assistance to walk-in members, phone callers, and email inquiries
  • Guide members through Sacco products, services, and procedures clearly and effectively
  • Resolve member complaints or escalate complex issues to relevant departments while ensuring timely feedback
  • Maintain accurate and up-to-date member records in the system
  • Support the onboarding process of new members by assisting with documentation, account opening, and orientation
  • Ensure the Sacco front office and service areas reflect high standards of order and professionalism
  • Educate members on the use of digital platforms and self-service options
  • Follow up on pending member issues to ensure resolution and member satisfaction
  • Collect and relay member feedback to the Customer Experience Supervisor to support service improvements
  • Prepare daily service reports and participate in service audits when required
  • Collaborate with other departments to ensure a seamless service experience for members
  • Support the organization during member engagement events, product activations, and feedback forums
  • Any other duties as may be assigned from time to time in the scope of customer service

Minimum Requirements:

  • Diploma / Bachelor’s degree in Business Administration, Customer Service, Communication, or related field
  • At least one (1) year experience in a customer service or front-office role, preferably in a financial institution or cooperative
  • Proficiency in Microsoft Office and familiarity with member management systems
  • Excellent verbal and written communication skills
  • Strong interpersonal and problem-solving skills
  • High integrity, emotional intelligence, and a member-first attitude
  • A team player with a strong commitment to organizational goals
  • Ability to multitask, stay calm under pressure, and handle sensitive member information with confidentiality.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested candidates who meet the set criteria may use the link below to submit their application letter together with a detailed Curriculum Vitae with at least three contacts of professional referees addressed to:- 

The HR & Administration Manager,

Maisha Bora SACCO Society Ltd,

P.O. Box 72713 - 00200, Nairobi.

Interested and qualified? Go to Maisha Bora Sacco Ltd on docs.google.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

HR Assistant at Talent Grid Africa

Talent Grid Africa is a regional consulting firm that partners with leaders in business to handle the complexities of hiring the right talent, engaging them in the right way, improving performance, and retaining top talent. We help them leverage their greatest assets-the people, to capture more opportunities and grow their businesses. Our purpose is to of...   HR Assistant Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Graduate Jobs  , Human Resources / HR  Salary Range KSh 30,000 - KSh 50,000/month This entry-level position is ideal for recent graduates or individuals with 1-2 years of experience who want to develop their skills in recruitment, employee relations, payroll, and other core HR activities. You'll be an integral part of a supportive team, ensuring that HR operations run smoothly and efficiently. Key Responsibilities: Assist in the recruitment process by posting job ads, scheduling interviews, and communicati...
Read more