Customer Service Officer - Thika Branch at HF Group

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...

 

Customer Service Officer - Thika Branch

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationThika
  • Job FieldCustomer Care 

Principle Accountabilities

  • To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
  • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
  • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
  • To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
  • To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:

  • Communication Skills
  • IT Skills
  • Product knowledge

General competencies:

  • Interpersonal skills
  • Team Player
  • Listening skills
  • Empathetic
  • Emotional Control
  • Professional

Minimum Qualifications, Knowledge and Experience

  • Education: Bachelors Degree
  • Experience: Over one (1) year’s banking experience

Method of Application

Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply

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