Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Direct Sales Representative - Coast Region

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

KEY RESPONSIBILITIES

  • Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.  
  • Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.  
  • Guiding customers on how to fill in applications for the respective product the customer would like to purchase.  
  • Review of the application and documentation provided by the customer to confirm accuracy.  
  • Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.  
  • Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.  
  • Prospecting customers for any other Bank products, suitable for their needs.  
  • Ensuring safe custody of customer documents under their care.  
  • Forwarding customer feedback or complaints to the respective Sales/Branch Manager.  
  • Sharing market or competitor information from the field to the leadership to improve the bank’s products.    

DAILY RESPONSIBILITIES: 

  • Selling of Bank products. 
  • Participating in Bank Sales Campaigns. 
  • Cross-selling Bank products and educating customers who have taken up a product on the features (including product demonstrations). 
  • Receipt of customer applications and forwarding the same to the stipulated retail support team within 24 hours of sign-off by the customer. 
  • Ensuring Proper documents and KYC as per stipulated standards. 
  • Provide regular Sales reports. 

QUALIFICATIONS AND EXPERIENCE

The successful applicants should:

  • Bachelor’s degree from a recognized university.
  • Professional Qualifications such as: CPA (K), CIFA, CPS(K) will be an added advantage 
  • Have at least 2 years of working experience in Sales.

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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