General Clerk Associate Representative at Cigna

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...

 

General Clerk Associate Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Job Description*

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in   timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements

Responsibilities

  • Receiving and documenting claims both electronic and paper claims
  • Sorting, processing, and vetting claims firsthand for claims payment and ensuring they are accurately assigned.
  • File management and classification of data and supporting reporting compilation.
  • Electronic transfer of received claims to the various platforms.
  • Managing   the flow between members and provider claims
  • Processing member and provider claims within stipulated Turn Around Times 
  • Managing the different channels through which claims are received.
  • Cross reference of emails received from members and providers for further processing. 
  • Any other tasks as allocated.

Requirements*:

  • Active language knowledge of at least English (additional languages are a plus)
  • Executes assignments accurately and pays attention to detail.
  • Ability to plan and organize tasks independently.
  • Excellent time management skills with ability to continuously prioritize set tasks accordingly.
  • Upholds utmost discretion when handling confidential information.
  • Ability to handle large quantities of paper and electronic documents.
  • Works to deliver consistently even under pressure.
  • Self-Driven and can work with little or no supervision.
  • Ability to work collaboratively within a team.
  • Proficient in the use of Spreadsheets, word-processing and associated office IT Skills with CRM systems (e.g.) Salesforce with accurate data inputting.
  • Accountability – assumes ownership for achieving personal results.
  • Customer focused while executing mundane tasks.
  • Copes well in a changing environment

Education*: new Diploma and Bachelor's degree (Any) - medical, Paramedical, Commerce, Statistics, Mathematics, Economics or Science, guided by job market

Experience Range*: Role open to new or early career Diploma and bachelor's degree, guided by job market

Foundational Skills* -

  • Routine Operations Tasks execution

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply

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