Recruitment Manager- Call Centre at Reeds Africa Consult

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of H...

 

Recruitment Manager- Call Centre

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience6 - 8 years
  • LocationNairobi
  • Job FieldHuman Resources / HR 

We are looking for a dynamic and experienced Recruitment Manager to lead high-volume recruitment operations across the East African region for our growing BPO business. This role requires deep experience in mass recruitment, regional talent sourcing, and team management, ensuring a consistent pipeline of quality hires to support business growth.

Job Description

  • Drive the end-to-end recruitment process for operational and support roles across East Africa, with a strong focus on mass hiring for BPO functions (customer support, data entry, sales, etc.).
  • Develop and implement recruitment strategies tailored to the East African talent market, including local sourcing channels, job boards, partnerships, and referral networks.
  • Lead and mentor a team of recruiters, ensuring delivery on hiring targets, service levels, and recruiter development.
  • Collaborate with business leaders and operations teams to forecast hiring needs, build hiring plans, and deliver recruitment solutions aligned with workforce planning.
  • Oversee recruitment marketing and employer branding initiatives that resonate with talent across the region.
  • Monitor key recruitment metrics (TAT, cost-per-hire, quality of hire, etc.) and use data-driven insights to optimize performance.
  • Maintain strong knowledge of labor laws, hiring regulations, and employment trends across East Africa ..
  • Establish and manage vendor partnerships, recruitment agencies, and campus relations as part of the sourcing strategy.
  • Ensure compliance with company policies and ethical recruitment practices.

Job Requirements

  • Bachelor’s degree in Human Resources, Business, or a related field.
  • 6–8 years of experience in recruitment, with at least 3 years in a mass recruitment leadership role within a BPO or similar high-volume environment.
  • Strong experience hiring across East Africa, with deep understanding of local labor markets, talent availability, and sourcing strategies.
  • Proven ability to lead and manage recruitment teams across multiple locations.
  • Hands-on experience with recruitment systems (e.g., ATS, HRIS) and data analytics tools.
  • Excellent communication and stakeholder engagement skills.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Reeds Africa Consult on xorahr.com to apply

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