Relationship Manager, SME at Gulf African Bank

The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all. Gulf African Bank is the first a...

 

Relationship Manager, SME

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 - 3 years
  • LocationNairobi
  • Job FieldBanking  , Sales / Marketing / Retail / Business Development 

Job Purpose:

  • To achieve business growth in the SME segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Key Responsibilities:

Acquisition: Business Development

  • To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
  • Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
  • To ensure acquisition of customers to digital channels
  • To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity Portfolio profitability (Cross-sell & Retention)
  • Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
  • Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
  • Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
  • Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention
  • Assist in Resolving client queries in a timely and appropriate manner
  • Assist in collaborating with product specialists, to deliver effective customer solutions.
  • Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
  • Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs/ digital platforms i.e. B2 B
  • Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
  • Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking
  • Ensure Product Per Customer of 5 across the portfolio
  • Understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
  • Evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.

Customer Service and customer information

  • Obtaining account opening documentation from new customers
  • Opening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number.
  • Following up with customers in the portfolio for missing information
  • Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
  • Ensure all customer engagements are recorded accordingly

Compliance:

  • Ensure compliance with both internal and external regulatory requirements (KYC, AML and other bank processes.
  • Continuously follow business operational and credit policies ensuring their compliance.

Qualifications and Experience:

  • Bachelor’s degree in any field
  • At lease 2-3 years experience in managing clients
  • Excellent interpersonal skill
  • Excellent communication and presentation skills

Job specific competencies:

  • Deciding and Initiating Action
  • Delivering Results and Meeting Customer Expectations
  • Entrepreneurial and Commercial Thinking
  • Persuading and Influencing
  • Planning and Organizing
  • Presenting and Communicating Information
  • Relating and networking
  • Working with people

Key Relationships

Internal

  • Central office – Centers of excellence
  • Branches
  • Business Banking Sales Officers (BSOs)
  • Digital team

External

  • SME Clientele – All clients
     

Method of Application

Interested and qualified? Go to Gulf African Bank on gulfafricanbank.com to apply

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