SMB Account Manager, Restaurants at Uber

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 400+ cities today, Uber's rapidly expanding global presence continues to bring people and their cities ...

 

SMB Account Manager, Restaurants

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant  , Sales / Marketing / Retail / Business Development 

The Eats team mission is to continue being an effective growth engine for our merchant partners. The Eats business across SSA has demonstrated solid growth and operates in dynamic countries and environments. This individual will be responsible for key account management of restaurants/retailers within the Eats defined "SMB segment".

What You'll Do

  • Develop a winning strategy: You will be in charge of working on the merchant account management strategy in Kenya. One of the questions you will be looking to answer is how do we maximize the impact of our account management team across a number of strategic merchants.
  • Build meaningful relationships with partners: Deliver exceptional growth and experience to our Grocery & Retail merchants. You will work with your team to build joint business plans, solve operational problems, and advance partner priorities.
  • Build and implement processes: Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics.
  • Partner with internal teams: Work closely with stakeholders in the Merchant Operations, Enterprise Operations, Community Operations and Marketing teams particularly to deliver the best service and value to restaurant partners.
  • Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform
  • Ensure we have the best restaurant and retail offering and optimize their operational performance
  • Product Adoption (Ads, offers…)
  • Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level
  • Drive on-the-ground knowledge and context about the country you operate into the wider UberEats team
  • Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
  • Act as an ambassador of Uber Eats mission, brand, and product

Preferred Qualifications

  • Passionate about working with top merchants and building a business together
  • Highly autonomous - able to work with minimal oversight
  • Outstanding listening, communication, and organizational skills
  • Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel
  • High adaptability to change and ability to execute quickly
  • Strong communication and interpersonal skills
  • Project management and analytical skills

Method of Application

Interested and qualified? Go to Uber on www.uber.com to apply

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