3Zero House Assistant - Receptionist at ACTED

ACTED is a French humanitarian NGO, founded in 1993, which supports vulnerable populations, affected by humanitarian crises worldwide. ACTED provides continued support to vulnerable communities by ensuring the sustainability of post-crisis interventions and engaging long-term challenges facing our target populations, in order to break the poverty cycle, f...

 

3Zero House Assistant - Receptionist

  • Job TypeFull Time
  • QualificationDiploma
  • Experience3 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

The 3ZERO House Assistant-Receptionist will be responsible for the smooth day-to-day operations of the 3ZERO House Nairobi space, being the first point of contact for visitors and users of the space. This role will provide administrative, logistical, and front-desk support to the 3ZERO House Community while helping maintain a professional, friendly, and inclusive atmosphere at the space and promoting the Zero Carbon, Zero Exclusion, Zero Poverty goals among the community.

This role is onsite and will require the selected candidate to work from Wednesday to Sunday, with flexibility and possible overtime (compensated according to Acted’s HR Policy), depending on event schedules.

Responsibilities:

  • Greet and welcome guests, partners, and co-workers in a friendly and professional manner.
  • Maintain a sign-in register and visitor records.
  • Guide guests through orientation and workspace use protocols.
  • Oversee the day-to-day readiness of the coworking space, ensuring it is clean, orderly, and well-equipped
  • Contribute innovative and creative ideas to continuously improve the coworking space, to ensure it is inclusive and conducive - suggesting improvements and renovations.
  • Manage desk and meeting room bookings for the coworking space, maintaining an up-to-date booking system.
  • Maintain an updated calendar of all activities and notify relevant team members of upcoming bookings or events.
  • Respond to emails and calls related to bookings, inquiries, or logistics.
  • Track and compile activity data, participant feedback, and lessons learned for reporting purposes.
  • Support the 3ZERO House team with administrative or coordination tasks as needed.
  • Assist in logistical preparations for trainings, workshops, and meetings hosted at the 3ZERO House.
  • Provide on-site support during events (e.g., registration, materials setup, refreshments coordination).
  • Foster a friendly, inclusive, and professional atmosphere at the 3ZERO House coworking space.
  • Share feedback from users and co-workers with the 3ZERO House team to improve service delivery.
  • Perform any other related activities assigned by the line manager.

Required qualifications and competencies:

The ideal candidate will have:

  • Minimum 3 years of experience in a front-of-house or customer-facing role, especially in hospitality, hotel, or restaurant settings.
  • At least a diploma or first degree in Business Administration, Hospitality, Front Office Management, or a related field.
  • Proven experience in space or facility management, administration, or logistics support.
  • Strong interpersonal and customer service skills with a professional and friendly demeanour.
  • A strong interest in climate change, circular economy, sustainability, or social innovation, with a basic understanding of related terms and issues, is mandatory ensure meaningful engagement with stakeholder.
  • Fluent in English and Kiswahili (spoken and written).
  • Strong organizational skills and ability to multitask effectively.
  • Comfortable using Microsoft Office Suite (Word, Excel, Outlook); experience with booking systems is an added advantage.
  • Flexible, proactive, and highly dependable.
  • Passion for community engagement, hospitality, and operational excellence.
  • Experience working in multicultural, fast-paced environments.
  • Experience working in climate action, sustainability, or innovation is a bonus.

Check if your CV matches this job with MyJobMag AI

Method of Application

Qualified applicants with the required skills are invited to submit their applications accompanied by detailed curriculum vitae and cover letter detailing three work related referees and contacts to kenya.jobs@acted.org  and received on or before 5.00PM on 31st July 2025 with the subject line

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Cash Officer - Kitui at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Cash Officer - Kitui Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Kitui Job Field Finance / Accounting / Audit  The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department. Primary Responsibilities: Authorize teller vouchers within authorized limits in the Core Banking System as they are being processed. Reconcile cash at the end of the day through a...
Read more