Branch Manager - Retail at People FOCO

We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.

 

Branch Manager - Retail

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience5 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

ROLE PROFILE

We are seeking an experienced and results-driven Supermarket Manager to lead the day-to-day operations of a modern retail supermarket. The ideal candidate will be a strong leader with deep experience in multi-department retail environments, including perishables, health & wellness, and food service.

This is a high-responsibility role requiring strategic thinking, operational discipline, excellent people management, and commercial acumen to drive growth and ensure customer satisfaction.

KEY RESPONSIBILITIES

1. Store Operations & Customer Experience

  • Oversee the daily operations of the supermarket, ensuring smooth coordination across departments (grocery, fresh produce, deli, bakery, butchery, pharmacy, household, etc.).
  • Ensure cleanliness, safety, and functionality of the store environment at all times.
  • Implement Standard Operating Procedures (SOPs) for all departments and enforce compliance.
  • Ensure optimal merchandising, shelf arrangement, and accurate pricing and labeling.
  • Coordinate store layout for maximum product visibility and customer convenience.
  • Monitor customer service standards across all sections and handle escalated concerns professionally.

2. Pharmacy Integration Oversight

  • Collaborate with the in-house pharmacist to ensure compliance with regulatory and licensing requirements.
  • Monitor integration between pharmacy sales and overall store targets.
  • Support customer service excellence in the pharmacy section without interfering in clinical decisions.
  • Ensure sensitive items like prescription drugs are handled with compliance and accountability.

3. Deli & Food Service Oversight

  • Supervise the deli/kitchen team on food preparation, hygiene standards, and portion control.
  • Ensure adherence to food safety guidelines, preparation schedules, and stock freshness.
  • Track wastage levels and implement cost controls.
  • Plan promotions or meal combos to drive footfall to the deli.

4. Staff Management

  • Supervise and coordinate all store staff including cashiers, section supervisors, floor attendants, storekeepers, deli staff, and security.
  • Recruit, train, and develop store personnel to deliver high performance.
  • Schedule shifts, manage overtime, and ensure adequate staffing levels.
  • Lead regular team meetings, assign responsibilities, and provide ongoing coaching.

5. Stock Control & Inventory Management

  • Coordinate with procurement to ensure proper stock levels based on sales trends and customer demand.
  • Oversee stock receiving, reconciliation, and storage, ensuring FIFO (First-In-First-Out) practices.
  • Monitor expiries, damages, and shrinkage across all departments.
  • Approve returns, manage supplier relationships, and ensure timely replenishment.
  • Work closely with the finance/accounts team to reconcile stock with sales data.

6. Sales, Profitability & Reporting

  • Analyze daily, weekly, and monthly sales reports to track performance against targets.
  • Identify slow-moving items, fast sellers, and stockouts for informed decision-making.
  • Implement in-store marketing campaigns, loyalty programs, and bundle offers.
  • Monitor profit margins by department, control operational costs, and drive sales growth.
  • Prepare and present operational and financial reports to senior management.

QUALIFICATIONS

  • Bachelor’s degree or diploma in Business Administration, Retail Management, Supply Chain, or related field.
  • Minimum 5 years' experience managing a modern supermarket, preferably with exposure to a pharmacy or food service/deli environment.
  • Demonstrated success in team leadership, sales growth, and inventory control.
  • Knowledge of retail compliance (KEBS, MoH, Public Health, etc.).
  • Proficient in using POS systems and inventory management tools.
  • Experience in working with structured reporting, budgets, and KPIs.

Core Competencies

  • Strong leadership and people management skills
  • Commercial mindset and customer-first orientation
  • Excellent communication and interpersonal abilities
  • Strong organizational and problem-solving skills
  • Integrity, attention to detail, and accountability
  • Ability to multitask in a fast-paced environment
  • Familiarity with retail food safety and pharmacy regulations is a plus

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to People FOCO on peoplefoco.etalent.net to apply

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