Call Centre Agent- Mombasa at African Clean Energy

African Clean Energy (ACE) is the highest rated B-Corp certified enterprise in Europe and second highest globally. The ACE One solar-biomass hybrid energy system is a compact-yet-powerful smokeless stove and electricity output in one. Our mission is clear and simple: to eradicate the catastrophic impact that traditional cooking and heating methods inflict on...

 

Call Centre Agent- Mombasa

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationMombasa
  • Job FieldCustomer Care  , Finance / Accounting / Audit 

As ACE Kenya expands its operations, the Call Centre Agent will play a critical role in supporting credit risk management, loan recovery, customer engagement, and field operations across our locations in Mombasa. 

At African Clean Energy, you will:

  • Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
  • Contact assigned new customers to welcome them to African Clean Energy.
  • Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
  • Daily review and report the operations of the customer calls with CFM.
  • Resolve customer support cases that hinder ACE from receiving payments, ensuring timely follow-up and documentation.
  • Update incorrect or outdated contact information to ensure accurate communication
  • Conduct customer training for stove usage
  • Conduct customer training for payment model
  • Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls. 
  • Review the outcomes of the satisfaction and survey calls and report to CFM.
  • Any other tasks assigned deemed necessary by management.

We’d really like to hear from you if you have:

  • Bachelor’s degree in Finance, Economics, Business Administration, or a related field 
  • Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
  • Basic understanding of debt recovery strategies and credit processes.
  • Excellent communication—English required, Kiswahili essential, local dialects a plus.
  • Analytical mindset, negotiation skills, ability to work under pressure.
  • Proven ability to achieve targets and deliver results consistently. 
  • Self-motivated, proactive, and able to work independently. 
  • A strong connection to the local communities in Mombasa is highly preferred
  • Results-driven with the ability to focus on achieving set objectives and goals.
  • Must be a native of the location applied for.
  • Computer literate—MS Excel, CRM proficiency.
  • Willingness to travel frequently and work flexible hours

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to African Clean Energy on africancleanenergy.com to apply

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