Customer Service Assistant at Flexi-Personnel

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....

 

Customer Service Assistant

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Key Role

  • We are seeking a motivated and detail-oriented intern who will Accurately & effectively Support Export Logistics Process.

Duties and Responsibilities

  • Prepare the proforma Invoices and send to customers.
  • Raising commercial invoices & packing lists and share with the customs agent for processing the export documents.
  • Follow up on customs duties and taxes for export/import to E.A branches.
  • Order entry & Invoicing in the ERP
  • Raising Insurance Cover for export shipments & share with the insurance broker.
  • Liaising with contracted transporters on positioning of the export trucks once the goods are ready for dispatch.
  • Ensure all export shipments are loaded as per the documents in full.
  • Liaise with the Warehouse on any outstanding deliveries or delays during loading and advise the customers on the expected time of delivery.
  • Follow up with supply chain on Not In Stock products and give feedback to the team when it will be availed.
  • Follow & track back orders for the short-shipped products and update on any pending issues for invoicing.
  • Credit Note requisition & follow up.
  • Raising FOC/FOL invoices for export requests
  • To perform any other duties that may be assigned by the Company from time to time.

General skills and competency

  • Strong organizational and documentation skills.
  • Willingness to learn and take initiative.
  • Detail-oriented and reliable.
  • Professional conduct and respect for confidentiality.

Qualifications and Experience

  • Degree/Diploma in BCom, Business management/Supply Chain, procurement, Customer service.
  • Computer knowledge skills necessary /knowledge of ERP.
  • Experience: Minimum 1-2 years in a similar position.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply

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