Front Office Supervisor at Emerge Egress Consulting

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

 

Front Office Supervisor

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience5 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Role Objective

  • Our client, a leading hotel is seeking to hire a Dynamic and Passionate Front Office Supervisor who will be responsible for the management of Daily Front Office operations, including the Reception, Reservations and Concierge ensuring exceptional service delivery with a hands-on approach.
  • The ideal candidate should be able to drive exceptional guest experiences, managing staff, and maintaining high standards of service.

Core Duties and Responsibilities

  • Lead, manage, train, and motivate the Front Office team to provide top-notch hospitality and service excellence.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Handle guest inquiries, resolve complaints, and special requests with professionalism and efficiency.
  • Manage schedules, budgets, and performance targets for the front office team.
  • Review daily front office work and activity reports.
  • Coordinate with other departments to ensure smooth operations and enhance overall guest experience.
  • Uphold and ensure implementation of hotel policies and maintain high standards of hospitality.
  • Manages daily operations, ensuring the quality, high service standards and meeting the guest expectations of the customers on a daily basis.
  • Facilitate smooth communication between the Front Office and other departments.
  • Monitor and ensure compliance with front desk procedures and hotel policies.
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Maximize room revenue and occupancy by reviewing status daily. 
  • Analyse rate variance, monitor credit reports and maintain close observation of daily house count. 
  • Monitor the selling status of the house daily. ie flash report, allowance etc.
  • Perform any other duties allocated. 

Qualifications:

  • Degree/ Degree in Hospitality or Hotel Management or a related field.
  • At least 5 years of experience in a hotel front office supervisor role in a 4 star or 5 star hotel.
  • Proficiency in hotel management software (eg, Opera, Fidelio).
  • Proficiency in night audit, telephone operations, reception and cashier duties etc.
  • Considerable knowledge of computer systems for registration, reservations and backup systems.

Competencies

  • Strong proven leadership and problem-solving skills.
  • Ability to thrive in a fast-paced environment.
  • Customer-oriented and adaptable to working in various shifts.
  • Skilled in managing reservations efficiently to maximize occupancy.
  • Excellent communication and interpersonal abilities.
  • Excellent Customer experience skills and a passion for delivering memorable guest experiences.

Check if your CV matches this job with MyJobMag AI

Method of Application

If interested in the position and meet the above requirements, kindly send your CV on or before 28th July 2025 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Interviews are conducted on a rolling basis. Only shortlisted applicants will be contacted.


 

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Cash Officer - Kitui at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Cash Officer - Kitui Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Kitui Job Field Finance / Accounting / Audit  The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department. Primary Responsibilities: Authorize teller vouchers within authorized limits in the Core Banking System as they are being processed. Reconcile cash at the end of the day through a...
Read more