KE - Learning and Development Supervisor (National) at Church World Service

Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through c...

 

KE - Learning and Development Supervisor (National)

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience6 years
  • LocationNairobi
  • Job FieldHuman Resources / HR 

Core Job Responsibilities:

Leadership and Management (20%)

  • Provide input in strategic planning conversations to achieve RSC Program goals.
  • Champion CWS policy, procedures, and organizational culture to staff, and contribute to strategies for ensuring staff fully understand and abide by CWS policies.
  • Aligning learning and development initiatives with organizational goals to deliver targeted employee training.
  • Develop tools to identify training/knowledge gaps by working closely with Senior Case Quality Specialists, HR Team and RSC Africa Supervisors.
  • Leverage and optimize various learning digital tools, including the eMS, virtual collaboration tools, and authoring software, to enhance the learning experience.
  • Establish robust evaluation methods to measure the effectiveness and impact of learning initiatives.
  • Manage learning and development projects from start to end, ensuring timely delivery, adherence to budget, and as per CWS Africa expectations.
  • Manage the RSC Africa learning and development mailbox, training calendar, and helpdesk.
  • Provide input and apply cost-saving measures to ensure program sustainability.
  • Ensure a safe, healthy, and professional work environment.
  • Participate in hiring interviews and undertake other human resources functions associated with supervising staff.

Program Administration (35%)

  • Track progress towards achievement of established annual goals and objectives related to learning and development.
  • Facilitate a variety of training sessions, workshops, and learning interventions, both in-person and virtually, ensuring a positive and impactful learning experience.
  • Collaborate with HR team, RSC Africa management, and subject experts to conduct thorough learning needs assessment to identify skill gaps, performance deficiencies, and development opportunities across RSC Africa.
  • Contribute to planning for offsite and external training.
  • Provide training and tools to ensure employees are proficient in navigating and completing courses, quizzes or surveys via RSC Africa e-Learning Management System (eMS), i.e. moodle.org.
  • Work closely with the Software Development team to ensure timely new software upgrades and improvements of the eMS.
  • Provide technical support on training development, training design, monitoring, and evaluation instruments, and training feedback mechanisms to RSC Africa management and staff.
  • Work closely with CWS RSC Africa USRAP Programs supervisors to develop questions for Job Knowledge and hiring assessments.
  • Ensures new staff orientation curriculum, recurrent and mandatory training are built, uploaded, and updated on the RSC Africa Moodle online learning management system (eMS) and UKG Pro Learning, as necessary.
  • Develop a plan and timeline to create instructional design documentation; products may include but are not limited to instructional systems design and documentation, storyboards, narrative scripts, graphics, assessments, and scenario props.
  • Create engaging learning activities and compelling course content that enhances retention and transfer. Visualize instructional graphics, the user interface, and the finished product.
  • Create learning aids i.e. material/media (audio, video, simulations, role plays, games,)
  • Schedule and ensure dry runs are completed for all learning initiatives.
  • Maintain training design, project documentation, and course folders.
  • Contribute to developing training materials and manuals housed by the Learning and Development Team.
  • Use instructional design principles and adult learning theories in curriculum design and development.

Compliance (25%)

  • Report any identified areas of significant compliance risk for the RSC Africa program.
  • Ensure timely and accurate reporting of suspected fraud, malfeasance, and data breaches.
  • Coordinate and participate in regular inter-departmental process reviews for CWS RSC Africa to compare requirements vs. current outputs and implement process changes based on the outcome of the process reviews.
  • Contribute to the development and updating of the learning and development policy and procedure documents.
  • Contribute to responding to the yearly external audit's inquiries.
  • Analyzes all learning and development reports, survey results, and organize learning initiatives dry runs to monitor training effectiveness and proposes different training approaches.
  • Contribute to the development of effective training indicators and goals, including pre- and post-training assessments and satisfaction surveys from trainers and participants for reporting of Training Unit activities.

Data Management and Analysis (15%)  

  • Together with RSC management, carry out training needs assessments and analyze collected needs assessment data to inform Learning and Development Unit priorities and organizational training needs.
  • Maintain training attendance records in hardcopy and those in RSC meeting platforms (MS Teams, Zoom, WebEX etc), eMS, UKG Pro Learning or other subscribed learning platforms.
  • Ensures data tracking functions on the eMS and UKG Pro Learning are effectively utilized to ensure accurate and timely reporting.
  • Track and reporto on data related to the PRM Objectives and Indicators.
  • Contribute to the completion of the Internal Monthly Training Report for CWS HQ, and PRM quarterly performance progress report.
  • Work closely with the Software Development team to ensure continuous improvement of reporting functions in digital learning tools. Analyze data, generate reports, and provide recommendations for continuous improvement.

Additional Responsibilities (5%)

  • May be deployed to the field to observe or monitor training and compliance.
  • Provide cover-up for HR roles, as necessary.
  • Any other duties as assigned.

Qualifications

Experience:

  • A minimum of six (6) years of paid work experience is required.
  • One (1) year of USRAP supervisory experience is required.
  • Experience leading teams is preferred.
  • Three years of training/learning & development experience is required.
  • Previous experience with USRAP required.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Church World Service on local-careers-cwsglobal.icims.com to apply

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