Legal Intake Specialist- Personal Injury at Oasis Outsourcing

Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths and...

 

Legal Intake Specialist- Personal Injury

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldLaw / Legal 
  • Intake Specialist to be the first point of contact for potential clients at our Personal Injury law firm. The ideal candidate will possess excellent communication skills, a client-first attitude, and the ability to gather and document critical case information efficiently and accurately.

Responsibilities:

  • Answer incoming calls, emails, and online inquiries from potential clients.
  • Conduct initial client interviews to gather relevant case details (accident type, injuries, insurance, etc.).
  • Evaluate potential cases based on firm criteria and escalate qualified leads to attorneys. Input and maintain accurate client information in the case management system.
  • Schedule consultations and follow up with leads to ensure timely communication.
  • Provide empathetic and professional support to individuals in distress or pain.
  • Coordinate with attorneys, paralegals, and medical providers as needed.
  • Maintain confidentiality and adhere to all legal and ethical standards.

Skills and qualifications - Hard and soft skills:

  • Associate’s or Bachelor’s degree preferred
  • Prior experience in a law firm, medical office role is a plus.
  • Strong interpersonal and communication skills (bilingual preferred).
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in Microsoft Office and legal case management software (e.g., Clio, Filevine, Needles). Knowledge of personal injury law or legal terminology is a strong advantage

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Oasis Outsourcing on www.linkedin.com to apply

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