Sea Exports Manager - Nairobi at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Sea Exports Manager - Nairobi

  • Job TypeFull Time
  • QualificationDiploma
  • Experience5 years
  • LocationNairobi
  • Job FieldLogistics 

Key Responsibilities

  • Manage the teams handling Sea Export out of Kenya.
  • Keep the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives (objectives given by top management)
  • Evaluate the subordinates performance develop the skills of the employees
  • Implement good conditions (procedure) of the case transfer in case of organization changes within the team.
  • Ensure the new incoming staff policy is in place as well the training.
  • Define and control absences.
  • Build the MO organization, expertise, the means and ensure the standard process are in place
  • Ensure the organization, the expertise and the means are in line with the objectives given by the Manager
  • Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
  • Control the implementation of the SOP by MO team, Quality audit (internal and external) and by continually monitoring it against the approved action plan.
  • Coordinate & Monitor  Operations
  • Monitor the quality of service provided to the clients (internal as well external) and take appropriate action to achieve the service the clients are paying for.  
  • Control and Manage the risks
  • Ensure the risk control framework (process, team, training…) is in place.
  • Implement all actions to ensure minimal extra/ additional charge exposure
  • Ensure our agreed contractual KPIs with the clients and internal KPIs are met
  • Implement all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files...) and manage the risk (focus on debit).
  • Assist the customer disputes process in coordination with the Front Office and Back Office (Legal, Insurance) and implement actions to neutralize the repetition of root causes.
  • Ensure the proper insurance cover, of our services including our own means or contracted, is in place with the Back-Office support (Insurance).
  • Inform Management
  • Identify critical customers (cargo nature, volumes, financial position, key account ...) and put in place the conditions for a specific operations monitoring as appropriate. 
  • Collect the information relating to risks Operation (including customs issues) and provide a monthly summary to the Manager. 
  • Prepare and communicate a monthly report to the Manager  regarding the performance of the department and the outlook for coming months, taking into account market forces (customers, competitors ...)

Requirements

Qualifications

  • Business Degree
  • Diploma in Clearing & Freight Forwarding or related field

Experience

  • 5 years in a busy C & F company handling Sea Export & 1 year in a managerial role

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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