Senior Tour Consultant at ATL Global Business

ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan “World Class Service delivery with Integrity” we work hard to provide quality and talented professionals who contribute to the s...

 

Senior Tour Consultant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience7 years
  • LocationNairobi
  • Job FieldConsultancy  , Travels & Tours 
  • Based at our regional office in Nairobi, the Senior Tour Consultant will be responsible for managing direct client and agent relationships, with a strong focus on creating high-quality safari proposals tailored to luxury and high-end travel experiences.
  • The role involves leading a team of consultants, overseeing the design and costing of bespoke itineraries, and ensuring the seamless execution of high-value bookings from start to finish while consistently exceeding performance targets. Success in this position requires commercial acumen, operational precision, and a genuine passion for excellence in travel.
  • Exceptional attention to detail, personalized service, and discretion are essential, particularly when managing high-end clientele

Key Responsibilities

  • Lead the design, costing, and execution of high-end and tailor-made safari itineraries for all our clients, including luxury clients.
  • Manage key accounts and agent relationships with professionalism, speed, and discretion.
  • Supervise, coach, and support a team of Tour Consultants to deliver on performance targets and service excellence.
  • Act as the escalation point for complex bookings and resolve issues with urgency and precision.
  • Maintain oversight of Tourplan entries, supplier coordination, and confirmation of services.
  • Collaborate with the Accounts and Operations teams to ensure profitability, compliance, and accurate invoicing.
  • Contribute to the continuous improvement of processes, service quality, and client satisfaction.

Minimum Requirements

  • Bachelor's degree in Tourism Management, Tour Operations, or a related field.
  • At least 7 years’ experience in a senior/supervisory role in the tourism sector, with a strong background in luxury/high-end travel.
  • Proven ability to manage VIP and discerning clients, with discretion, professionalism, and meticulous attention to detail.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal capabilities.
  • High level of attention to detail and analytical thinking.
  • Ability to multitask, manage time efficiently, and lead under pressure.
  • Skilled in conflict resolution, problem solving, and stress management.
  • Proficient in Tourplan and general ICT tools.
  • Fluent in English; knowledge of a foreign language is an added advantage.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified candidates should forward their CV to: atlglobalbusiness@gmail.com using the position as subject of email.

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more