Application Systems Support Analyst at CIC Insurance
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi Application Systems Support Analyst Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field ICT / Computer PURPOSE: Reporting to the ICT Manager – General Business, the role holder will be responsible Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems related issues. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported issues as well as issuing recommendations and following up with the vendors on such issues to closure. PRIMARY RESPONSIBILITIES: Provide support for ...