Claims and Customer Service Executive at SKM Africa

Since its founding, SKM has been a pioneer in the fields of business advisory, strategy, and tax consultancy. Today, we work together with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering firms to thrive, build sustainable competitive advantage, and drive meaningful societal impact. Using cutting-edge management consulting, technology and design, corporate and digital enterprises, and our diverse, multi-talented teams, we are committed to bringing about change and unlocking potential for all our clients in a variety of fields.

 

Claims and Customer Service Executive

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care  , Insurance 

Job Responsibilities

  • Handle end-to-end insurance claims processing (lodgment, follow-up, resolution).
  • Act as the key liaison between clients, insurers, and internal departments on all claims matters.
  • Provide timely and professional responses to client inquiries and complaints.
  • Maintain accurate records of all client interactions and claims documentation.
  • Follow up with insurance companies on pending claims and keep clients informed.
  • Support the Managing Director with reports on claims performance and customer satisfaction.
  • Assist in developing and improving customer service processes.

Other Requirements

  • Minimum of 3 years’ experience in insurance claims processing and/or customer service preferably in an insurance brokerage firm
  • In-depth understanding of insurance policies and claims procedures.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficient in Microsoft Office Suite and insurance management systems.
  • Diploma  in Insurance, Business Administration, or related field preferred.
  • A customer-first attitude and a commitment to service excellence.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to SKM Africa on skm.co.ke to apply

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