Customer Care and Debt Collection Agent (Smartphone Financing) at Mogo Finance

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

We have more than 6 years’ experience providing fin...

 

Customer Care and Debt Collection Agent (Smartphone Financing)

  • Job TypeContract
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldCustomer Care 

WHAT YOU WILL DO

  • Welcome calls to new customers
  • Early-stage debt collection (reminders and follow-ups)
  • Ongoing customer support through call, WhatsApp, and other channels
  • Assist in onboarding and training new team members as the product scales
  • Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
  • Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
  • Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

  • Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
  • Strong communication skills in English and Swahili
  • Experience working with CRM tools and call center systems
  • Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
  • Strong organizational skills and attention to detail

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply

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