Implementation Consultant- Benefits, Payroll or Implementation at Oasis Outsourcing

Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths and...

 

Implementation Consultant- Benefits, Payroll or Implementation

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldConsultancy  , Human Resources / HR 

Essential Duties and Responsibilities

  • Lead the client implementation process for new HCM clients, ensuring a seamless transition to our services.
  • Lead client’s full implementation by understanding their requirements and configuring our HCM solutions to meet their needs.
  • Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
  • Provide training and guidance to clients on how to use our HCM system effectively, ensuring a smooth transition and user adoption.
  • Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
  • Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.
  • Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
  • Identify opportunities for process improvement and efficiency gains in benefit implementations.
  • Other duties as required

Knowledge, Skills, and Abilities

  • Excellent communication and interpersonal skills, with the ability to establish rapport with clients and internal teams
  • Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
  • Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
  • Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
  • Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
  • Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
  • Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
  • Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Oasis Outsourcing on www.linkedin.com to apply

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