Incident & Risk Analyst at Teleperformance

For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experie...

 

Incident & Risk Analyst

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldSafety and Environment / HSE 

Job Summary

The Risk & Incident Analyst will provide effective 2nd Line of Defense (2LoD) oversight throughout all Lines of Business across multiple sites within the South African, Kenyan, Nigeria and Ghana jurisdiction.

The Risk & Incident Analyst will support in embedding Incident Management policy and process as well as our Enterprise Risk Management Framework (ERMF), and provide ongoing continued support to ensure all Incidents, Risks and issues are captured, monitored and effective Risk mitigation treatment plans and controls are in place.

If you can demonstrate elevated levels of integrity, are inquisitive and have the desire to do the right thing, have an analytical mindset, are tenacious and can effectively challenge stakeholders to achieve the right outcome we would love to speak with you.

Main Responsibilities:

  • Maintain the Incident Management process.
  • Assess, control, track, and report on all Incidents and Risks.
  • Liaise with the Global Incident Response Team regarding management of Incidents.
  • Help business leaders develop and implement key controls and Risk mitigation strategies.
  • Support, educate, and guide the business on all elements of Incident and Risk management.
  • Produce MI for governance.
  • Participate in external and internal audits.

Requirements/ Skills 

  • Diploma or degree in relate field 
  • C1 grade of English language based on CEFR international scale.
  • The ability to build strong relationships whilst ensuring the integrity of the 2LoD is not compromised.
  • Organized with good time management skills.
  • Analytical skills.
  • Excel skills.
  • Ability to create MI.
  • Adaptable to fast paced changing environments.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified candidates should apply using the Apply Now button below.

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