Pharmacy Operations Senior Associate at Ilara Health

Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. Our proprietary software integrates ...

 

Pharmacy Operations Senior Associate

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldPharmaceutical 

The Pharmacy Operations Senior Associate is responsible for overseeing daily operations, ensuring regulatory compliance, and driving performance across a designated cluster of pharmacies. This role ensures that all branches operate efficiently, meet clinical and operational standards, and deliver high-quality patient service.

Key Responsibilities:

Regulatory Compliance

  • Ensure all pharmacies within the cluster are fully licensed by the Pharmacy and Poisons Board (PPB).
  • Confirm that each pharmacy operates with a qualified and licensed Pharmaceutical Technologist at all times.
  • Ensure 100% compliance with all applicable pharmacy regulations, safety standards, and professional guidelines.
  • Conduct regular compliance audits and develop improvement plans to address any gaps.

Rota & Staffing Management

  • Prepare and maintain up-to-date duty rotas for all pharmacies within the cluster.
  • Monitor staff attendance, punctuality, and schedule adherence, and ensure adequate shift coverage at all times.

Pharmaceutical Technologist (Pharm-Tech) Management

  • Serve as the direct line manager for Pharmaceutical Technologists.
  • Provide day-to-day supervision, coaching, and performance feedback.
  • Conduct regular performance evaluations and support professional development.
  • Identify training needs and coordinate with training teams to implement appropriate development plans.

Operational Oversight & On-site Support

  • Provide hands-on support to pharmacy teams to ensure seamless daily operations.
  • Identify and proactively address operational challenges within the pharmacies.
  • Monitor the implementation of workflows, customer service standards, and productivity targets.

Standard Operating Procedure (SOP) Compliance

  • Ensure strict adherence to all established SOPs across the cluster.
  • Conduct periodic audits to assess compliance and implement corrective actions where necessary.

Inventory & Stock Management

  • Oversee inventory management processes at each location, including accurate stock organization and stock handling.
  • Conduct routine cycle counts and spot checks to ensure inventory accuracy.
  • Collaborate with the procurement team to ensure timely restocking and appropriate stock levels, minimizing expiries and stockouts.
  • Monitor and address issues related to inventory discrepancies, slow-moving stock, and expired items.

Feedback & Communication Management

  • Act as the primary liaison between pharmacy staff, clinic partners (clinic owners and clinicians), patients, and HQ.
  • Gather ongoing feedback on pharmacy operations, services, and challenges.
  • Investigate and resolve concerns raised by staff, patients, or HQ in a timely and professional manner.
  • Ensure effective communication channels are maintained between pharmacies and central support teams.

Qualifications & Experience:

  • Diploma or Degree in Pharmacy or related field.
  • At least 3-5 years of experience in pharmacy operations, ideally with prior supervisory or management responsibilities.
  • Strong knowledge of pharmacy regulations, pharmacy operations, medical management and best practices.
  • Excellent leadership, communication, and organizational skills.
  • Ability to manage multiple sites and teams effectively.
  • Proficient in MS Office and pharmacy management systems.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Ilara Health on www.careers-page.com to apply

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