Recovery Officer- Nairobi at Flexi-Personnel

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....

 

Recovery Officer- Nairobi

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldFinance / Accounting / Audit 

KEY DUTIES AND RESPONSIBILITIES

Collections

  • Visit and negotiate payment with client (Where the client is unable to make a payment refer to repossession.
  • Confirm payment from the client.
  • Discuss and sign off an agreed payment plan as per Spiro collection policy.
  • Send a ticket to the Recovery Daily Submission file and attach the loan collection agreement.

Repossession (Where the client is unable to make a payment refer to Repossession)

  • Review assigned repossession cases.
  • Visit and negotiate payment with client and where the client is unable to make payment.
  • Client to sign the Repo Form in duplicate.
  • Discuss and advise the client on the procedure to follow to regain possession of the bike.
  • Obtain current contacts of the client for follow-up and collection.
  • Send a ticket to the Recovery Daily Submission file and attach the Repo Form and pictures of the bike.
  • Take the bike to storage and submit the Repo Form to the warehouse Manager

Emergency Cases/Client Rider Issues

  • Respond to all emergency cases assigned with promptness.
  • Recover the bikes in coordination with authorities and boda boda network.
  • Respond to all client rider cases assigned with promptness.
  • Recover the bikes in coordination with boda boda network or authorities where the case requires

​​​​​​​Networking and building relationships.

  • Visit stages, police stations and other relevant stakeholders to maintain build effective networks.
  • Create a professional working relationship with the contacts' office holders for the purpose of getting assistance, when necessary, in the course of work.
  • Collect, update and verify relevant contact information for assistance in the course of work. (Stage Chairman, police, local administration and other required stakeholders).

General

  • Follow company's policies.
  • Fulfil any other tasks given or approved by management that is work-related and aimed towards company's goals and targets.
  • All tasks and responsibilities are done on time

QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

  • Minimum of a Diploma in a Business-related field.
  • 2 years of experience in a credit/collection’s environment.
  • Must have a MOTORCYCLE LICENSE with at least 1 year riding experience.
  • Technical skills typically require the use of certain tools and the technologies required to use those lools.)

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply

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